What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Media Channel Integration Outbound
Campaign Execution
Social Moderation and Workflow Management
Social Post Archival
Social Response Management
Dashboards and Visualization
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Zoho Social Reviews
Derek C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
The best software for social media management
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
In a relatively short time, we were able to expand our organization's online profile and strengthen our interaction with customers. Its comprehensive feature set, including the ability to schedule posts, monitor mentions and manage comments, as well as its incredibly intuitive and user-friendly design, make it an ideal tool for managing our organization's social media presence.
What is your favorite aspect of this product?
We have found the ability to efficiently schedule and publish content to multiple social networks to be the most useful feature of Zoho Social. It allows us to easily create a publishing calendar and schedule content to be published on different networks at a later date, which has saved us a lot of time and effort.
What do you dislike most about this product?
The platform supports a large number of social networks, but it may cause problems for some users, as it does not yet support all of them.
What recommendations would you give to someone considering this product?
Using Zoho Social to manage our organization's social networks has been incredibly beneficial. It has made posting content to various networks much easier. Scheduling posts is very easy and the networks are always up to date. The analytics and reports it provides help us understand how we are doing on each network and how to improve our online presence. Finally, the ability to manage conversations in real time is a great advantage, as it allows us to respond to comments and mentions on all networks from a single platform, which improves communication.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Ajeet K.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Zoho social is easy to configure
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho social has the best time prediction feature that guides you on what best time you can schedule social media post and this feature helps in increasing engagement on social media post whereas other provider do offer it but on a cost and here with Zoho social it is completely inclusive on the subscription plan
What is your favorite aspect of this product?
The tool has an easy visual content pipeline calendar that I use to organize my posts the way I want them to appear. Also I like the in-built in responder feature which is easy to use to respond to comments and reaction across different social media handles from one place which saves a lot of time
What do you dislike most about this product?
If you are looking to use more social media handles, the tool can become more expensive, also the text editor has limited fonts and customization which does not make it good for content creating especially when you have to attach images, the tool does provide the support or recommended pixels for different social media tools
What recommendations would you give to someone considering this product?
It is easy to use and to configure at an affordable rate and I would recommend it for anyone looking for a tool to manage social media from one place
Pros
- Continually Improving Product
- Trustworthy
- Caring
- Respectful
Please tell us why you think this review should be flagged.
Soumaya M.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Apr 2024
A fantastic product for social media management
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho social supports all social media tools from one dashboard at a fair price. It has the newly added TikTok integrations which supports direct video posting on TikTok right from Zoho social
What is your favorite aspect of this product?
I like the new added integrations of TikTok and Google Business which makes social media posting on such tools very easier. I also like the pricing of the tool and the facts that is allows posting on LinkedIn profiles and pages at the same pricing plan
What do you dislike most about this product?
It does not allow posting on Facebook groups and profiles like other tool does. Besides that, the tool is easy to use and does not cost a lot of money
What recommendations would you give to someone considering this product?
I would recommend the tool to anyone looking for a social media management tool
Pros
- Effective Service
- Saves Time
- Respectful
- Altruistic
Please tell us why you think this review should be flagged.
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