Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Zoho Social
8.9 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Management - Midmarket category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Friendly Negotiation

Feature Ratings

Average 85

Social Media Channel Integration Inbound

88

Social Media Channel Integration Outbound

86

Social Moderation and Workflow Management

85

Campaign Execution

85

Social Post Archival

85

Social Response Management

85

Dashboards and Visualization

84

Sentiment Analysis

84

Trend Analysis

84

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Quality of Features

86

Ease of Customization

84

Breadth of Features

84

Business Value Created

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

80

Zoho Social Reviews

Aaliyah V.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Elevate Your Social Media Strategy wit Zoho.

Likeliness to Recommend

8 /10

What differentiates Zoho Social from other similar products?

I can connect all of my brand's social media profiles to Zoho Social, which is a terrific tool that enables me to start publishing and managing every activity from a single window. I may also use Zoho Social to respond to messages and comments across all social accounts. The powerful dashboard contains all brand growth metrics. Zoho Social has significantly increased my productivity! Instead of wasting time reading aimlessly, I’ve been tracking all of my mentions, comments, and posts with Zoho Social. It’s amazing how well it works with Canva, permitting me to post natively.

What is your favorite aspect of this product?

It’s simple to use and can be customized for other social platforms, allowing me to customize it on a single frame. This application is fantastic because it streamlines numerous hard chores that I need to complete on social media. Zoho Social’s general usability is amazing. It’s simple to use and straightforward, making social media management easier. A notable feature is the ability to manage various social media sites from a single dashboard. This centralized approach saves time and guarantees consistent messages across all platforms.

What do you dislike most about this product?

One difficulty I’ve run into is a lack of customizability for video and image sizes, which can be tough to handle. It is unfortunate that certain features, such as Instagram Reels, are not supported for publishing via the site. Predefined responses for social media responses can also assist me and save time.

What recommendations would you give to someone considering this product?

I appreciate how easy it is to manage and schedule posts across several social media channels, which saves my team time and effort. My team finds the analytics and reporting options to be highly useful for analyzing audience engagement and making data-driven marketing decisions. I enjoy the ability to integrate with other applications, such as Canva, and collaborate with teammates in real-time. I adore Zoho CRM and would highly recommend it to anyone looking for an easy-to-use client relationship management program! It's become an important part of my workflow, and I love how easy it is!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

SHUBHAM V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Automate your social media engagement

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

-Zoho Social does not have great analytics inbuilt but it integrates seamlessly with other applications from the Zoho Suite such as Zoho Analytics. - -Zoho Social has SmartQ AI scheduler that allows us to schedule our posts in advance. -Dedicated Content calendar showcases published and pipelined content over a monthly calendar, allows us to plan our engagement in advance.

What is your favorite aspect of this product?

Zoho social is a smart & lightweight tool for managing organization's social media under a single umbrella. Smart scheduling and automation capabilities are available at an affordable pricing.

What do you dislike most about this product?

-It does not support WhatsApp business and Threads yet. -Posts having images are not automatically resized before posting.

What recommendations would you give to someone considering this product?

For small & medium businesses, this tool will be a great value add!

Pros

  • Reliable
  • Client Friendly Policies
  • Transparent
  • Appreciates Incumbent Status

PRIYAM V.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Automated Social Media management for SMBs

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

-Allows us to schedule the posts when the audience is most active. We can choose from best time predictions and create our own schedule using SmartQ. -Content calendar shows published and pipelined content over an actual monthly calendar, a great way to assess engagement & coverage. -Provides a 15 day trial. -Links with Zoho Analytics to provide detailed automated reports for each connected channel.

What is your favorite aspect of this product?

AI integration in most workflows is a delightful experience.

What do you dislike most about this product?

-No support for WhatsApp business yet. This is such a demerit considering most firms have now moved towards WhatsApp as a marketing platform. -Photos are not automatically resized before posting, this algorithm needs considerable improvement.

What recommendations would you give to someone considering this product?

Zoho social is a one-stop application for managing entire social umbrella. Everything is taken care of ranging from posts, engagement & analytics. Completely satisfied with the results.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Cons

  • Less Effective Service
  • Less Caring
  • Under Delivered

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