Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Zoho Social
8.9 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Management - Midmarket category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Friendly Negotiation

Feature Ratings

Average 85

Social Media Channel Integration Inbound

88

Social Media Channel Integration Outbound

86

Campaign Execution

85

Social Moderation and Workflow Management

85

Social Post Archival

85

Social Response Management

85

Dashboards and Visualization

84

Sentiment Analysis

84

Trend Analysis

83

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Quality of Features

86

Ease of Customization

84

Breadth of Features

84

Business Value Created

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Vendor Support

80

Zoho Social Reviews

Richard Z.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Zoho Social has been a fantastic program.

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Zoho Social has been a fantastic program to keep the balance and balance of clients in each of the company's social networks, this program has helped us significantly to have a better development of processes and management of these great tools. that collect the best clients that you can find in the cloud, I really like having this program installed and having your help for the management of the content that complements our networks, the movements and intuitive strategies provide us with a more massive impact of our company in the website and the visits from customers who are more and more interested thanks to the great support.

What is your favorite aspect of this product?

What I liked the most about this program has been the great increase and imposition that I have had in social networks, that is to say that thanks to this program there has been an incredible increase in clients in my work area, and this has been thanks the good and professional way to build a marketing campaign for the company, Zoho Social has been one of the best programs that has helped us with the advertising field in our corporate area, this is possible since the program is shown with a program for the management and administration of all the elements that a company needs to emerge on the most renowned digital platforms.

What do you dislike most about this product?

I would like this program to have a much larger storage that allows the program to repeat certain advertisements that have already been used on a social network, that is, you want to upload the same story as it was edited on Facebook with Instagram without any problem, on the other hand, the price of this program is a bit expensive, the truth could be much cheaper, since we have more complex programs and they are even cheaper than this one.

What recommendations would you give to someone considering this product?

It is worth recommending this program for the effectiveness in each of the projects where this program is tested, Zoho Social will be in charge of educating all the contact processes with your clients in the social networks where there is more interaction with your clientele, This program will organize the content of your company to be much more aggressive in the negotiation processes that social networks allow. This program is a guarantee for professional marketing development.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Mar 2023

The best Social Media Management Service

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anthony G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

A solid choice for keeping tabs on your social

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

For scheduling posts across several platforms, Zoho Social is without peer. It's capable of uploading to Instagram itself. Managing my clients' brands is a breeze, and so is creating reports for them. It's a steal at these prices! The bundle can be tailored to my specific news needs, and its size can be reduced accordingly. The software and streamlined aesthetics make the experience truly portable. And because I've seen the changes they've made, I know they're always searching for ways to make it better.

What is your favorite aspect of this product?

This is an amazing resource. There are a lot of other tools that do the same thing, but this one is the best I've seen so far. I depend on it to schedule and organize all of my social media updates. It's has a wonderful calendar management feature and a simple interface. A significant time saver for me is being able to plan posts across all my social media channels at once. The ability to know which posts are doing well across all platforms is a huge plus.

What do you dislike most about this product?

More in-depth reports, similar to those on other platforms, are required. There is typically only one time of day when your post will get the most attention, otherwise Smart Q will delay it for a few days. Zoho supports several of the most popular social media sites, but it ignores some of the more niche ones.

What recommendations would you give to someone considering this product?

When it comes to handling channels on social media networks, Zoho Social is an indispensable tool. You can listen in on numerous channels at once and see what your consumers have to say. You can share content, receive feedback, send and receive messages at your convenience, monitor statistics, and more. The analytics functions offer a comprehensive look at how your social media plan does in comparison to your KPIs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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