Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Zoho Social
8.9 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Management - Midmarket category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Friendly Negotiation

Feature Ratings

Average 85

Social Media Channel Integration Inbound

89

Social Media Channel Integration Outbound

86

Campaign Execution

86

Social Moderation and Workflow Management

86

Social Post Archival

85

Social Response Management

85

Dashboards and Visualization

85

Sentiment Analysis

84

Trend Analysis

83

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Quality of Features

86

Ease of Customization

85

Business Value Created

84

Breadth of Features

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Vendor Support

80

Zoho Social Reviews

Teresa F.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Social media marketing is a breeze with Zoho.

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

To date, I have found Zoho Social to be the most effective social media scheduling tool I have utilized. Putting up content on Instagram is possible. It has streamlined reporting for my customers and specializes in managing my brands. Such a bargain! The bundle may be tailored to my specific news and scaled down as necessary. The app and minimalistic layout are both highly functional. But what I like best is that they are always striving to make it even better, and I've seen firsthand the changes they've done.

What is your favorite aspect of this product?

With Zoho Social, you can easily manage all of your profiles in one convenient location. As a Digital Marketer, I've experimented with every available platform, including the 'big brands' that charge more and have less features. Comparatively, competing platforms' user interfaces feel antiquated and cumbersome, but I really like Zoho Social's sleek design and intuitive navigation. The capabilities of Zoho Social surpass my expectations. It's also the only social media management platform I've seen that gives me access to Google My Business, which I consider to be a foundational channel.

What do you dislike most about this product?

The restrictions on the free plan are annoying. I have utilized the free version of this service to promote my company by disseminating flyers and other promotional materials online. With the free plan, there is no dashboard where you can view your posts after they have been published. There is no analytics tool available for usage on the free plan. Prices are rather pricey considering the available options. As compared to its rivals, which often provide various brands and more channels, the regular plan's lone brand restriction is a major drawback.

What recommendations would you give to someone considering this product?

Zoho Social's scheduling, writing, approval, and publishing procedures are particularly useful in a team setting where input from various stakeholders is required before a decision can be made, and these tools and capabilities are accessible via the mobile and online apps. Having the option to associate users with certain brands is also helpful for implementing granular control over access and permissions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ben D.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

To sum it up, Zoho CRM is a solid option.

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Automation in marketing and sales (including customer interaction and communication) is impossible without customer relationship management software. Zoho stood up as the most user-friendly, feature-packed, and reasonably priced alternative, so we went with it. Here at Zoho CRM, we utilize it to keep track of all of our leads, customers, and their interactions. In addition, we utilize Zoho CRM to create in-depth profiles of potential customers.

What is your favorite aspect of this product?

ZOHO was initially implemented for my business correspondence. The process of setting it up was simple, and I was able to register a.com domain name for my company's name right away. My company's growth over time necessitated my developing systems for dividing up administrative work. This has allowed me to segment my job and focus on certain goals, such as expanding my lead pool, speeding up my sales, streamlining my contact management, and providing superior service to my clients.

What do you dislike most about this product?

The quantity of spam I receive is about the only downside I can think of. Important emails and junk get mixed up in the inbox all the time. It's getting simpler to tell them apart with some work and study.

What recommendations would you give to someone considering this product?

Zoho CRM can be a game-changing addition to any company's technology stack. Its features make it a workflow tool for our business strategy. Everything related to your business will be possible to do with it. It gives companies the freedom to create their own standard marketing strategies. Product upgrades and additional features keep it ahead of the competition. If artificial intelligence capability is that strong, it would be ideal; however, more powerful features are required.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anderson K.

  • Role: Human Resources
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Great Tool With Impressive Features

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Scheduling social media posts using Zoho Social is so easy, making it a top tool. Zoho Social also surpasses other similar tools because of its affordability.

What is your favorite aspect of this product?

Zoho Social is an impressive tool that has been working so well for us. the support team of this social media management tool is so resourceful.

What do you dislike most about this product?

Zoho Social has never ever disappointed us. I like how impressive Zoho Social has been.

What recommendations would you give to someone considering this product?

Zoho Social is a great tool that works so well for us. I highly recommend Zoho Social.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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