Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Zoho Social
8.9 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Management - Midmarket category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Friendly Negotiation

Feature Ratings

Average 85

Social Media Channel Integration Inbound

89

Social Media Channel Integration Outbound

86

Campaign Execution

86

Social Moderation and Workflow Management

86

Social Post Archival

85

Social Response Management

85

Dashboards and Visualization

85

Sentiment Analysis

84

Trend Analysis

83

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Quality of Features

86

Ease of Customization

85

Business Value Created

84

Breadth of Features

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Vendor Support

80

Zoho Social Reviews

Kathy J.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Zoho Social Will Never Fail You

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Zoho Social is different from other similar tools because it is highly cost-friendly. This makes it an affordable social media monitoring software for us.

What is your favorite aspect of this product?

I like how easy it is to implement and customize Zoho Social. Zoho Social has incredible features that makes social medial monitoring smooth.

What do you dislike most about this product?

I have never disliked Zoho Social at all because all its features are perfect to use. Zoho Social is so reliable.

What recommendations would you give to someone considering this product?

I would like to take this opportunity to recommend Zoho Social because it is the best social media management and monitoring software ever.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Victoria J.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Zoho Social Has User-friendly Features

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Zoho Social works very well for us because it has amazing and powerful features. With Zoho Social, we are able to monitor and manage our social media pages with ease. Its unique features make it different from other social media management tools.

What is your favorite aspect of this product?

Zoho Social is the most affordable social media management software. The reliability of Zoho Social also makes it so amazing. I also like the supportive customer care team of Zoho Social.

What do you dislike most about this product?

Zoho Social has amazing features that makes social media management so easy. I have no dislikes concerning Zoho Social.

What recommendations would you give to someone considering this product?

You will love the amazing features of Zoho Social. Zoho Social is so powerful. I highly recommend Zoho Social.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alberto Jose B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Zoho Social always helps you manage

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

When we started our company we did not think we would need a business manager like Zoho Social, thanks to its software focused on helping to solve business problems we have had more growth and order in our company. Thanks to the publishing calendar and the massive scheduler we have had essential tools to optimize profitability and consistency in our company.

What is your favorite aspect of this product?

The monitoring capability is an excellent advantage as it allows you to keep track of relevant and timely social conversations to respond effectively. It is very easy to program on all platforms helping you to monitor comments and interact with all users thanks to its excellent software, the integration capability allows us to use other media to be able to edit. It allows us to choose good leaders and know who is committed to their work.

What do you dislike most about this product?

In general terms the platform is handled quite well, evaluating it from current issues could be highlighted that it has few emojis which limits a little communication with the public, sometimes it can be delayed a little, but it is certainly something that can be updated, it could be achieved that the issue of integration with other platforms in social networks to achieve more optimal content depending on the need that requires the moment.

What recommendations would you give to someone considering this product?

In terms of design is a very good tool, a good intuitive product and ease of use, allows you to keep track of the growth of your brand managing to control it and allowing your team to collaborate constantly without problem. You can save a lot of problems, managing with excellent ease all your networks, saving time is to get more out of your options and possibilities and Zoho Social gives them to you.

Pros

  • Inspires Innovation
  • Caring
  • Altruistic
  • Acts with Integrity

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