Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Zoho Social
8.9 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Management - Midmarket category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Friendly Negotiation

Feature Ratings

Average 85

Social Media Channel Integration Inbound

89

Social Media Channel Integration Outbound

86

Campaign Execution

86

Social Moderation and Workflow Management

86

Social Post Archival

85

Social Response Management

85

Dashboards and Visualization

85

Sentiment Analysis

84

Trend Analysis

83

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Quality of Features

86

Ease of Customization

85

Business Value Created

84

Breadth of Features

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Vendor Support

80

Zoho Social Reviews

Ericand-İlişkileri S.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

An effective document management system

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

It is really helpful to have the text search function within Zoho Docs to find a specific keyword when I'm trying to search for a particular keyword within the document I'm working on. The process of adding records, organizing them into folders, adding them to workspaces, sharing them with others, and adding tasks was all very straightforward.

What is your favorite aspect of this product?

I have been using Zoho Apps for a while now and am very satisfied with their efforts. The application works perfectly with the automation of the other components of the system. Sharing documents within one CRM is a great feature for me. This has saved my team and me a lot of time and stress. It is very simple to prepare and download all kinds of formats.

What do you dislike most about this product?

A lot of improvements are needed to the mobile version; there are a lot of areas that need to be improved for mobile users. Sometimes, the documents in my phone and my computer folder must be properly synchronized. The sync will only begin to work again after I manually refresh it, and only then will it start to synchronize again.

What recommendations would you give to someone considering this product?

Among the best tools you can use to protect all the data you securely keep in your organization is this one, as it is registered in the cloud. This is a great tool for collaboration, as you can see all changes in real-time as they are being made. There are a lot of features in Docs and Sheets.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Alphonso J.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

A Great Social Media Management Product

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Zoho Social has grown our marketing campaigns because it allows us to manage our social media platforms with ease. Automating social media posts using Zoho Social is easy, making it a unique tool.

What is your favorite aspect of this product?

Zoho Social has great capabilities that makes social media monitoring smooth. Zoho Social is easy to navigate.

What do you dislike most about this product?

I love every aspect when it comes to Zoho Social. It is a powerful social medial management product.

What recommendations would you give to someone considering this product?

Zoho Social will make your social medial management and monitoring smooth because of its efficient capabilities. I highly recommend Zoho Social.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Eliana J.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Its Reliability Is Unbeatable

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Zoho Social is a top software because it offers both social media management and monitoring services. It has a unique and intuitive interface which differentiates this tool from other products.

What is your favorite aspect of this product?

Apart from its user-friendliness, Zoho Social is also easy to customize. Moreover, we are able to schedule posts easily using Zoho Social.

What do you dislike most about this product?

Zoho Social is so amazing to using. No cons at all.

What recommendations would you give to someone considering this product?

Zoho Social will improve social media monitoring and management in your company. Give it a try and it will improve productivity in your company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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