Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Zoho Social
8.9 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoho Social won the following awards in the Social Media Management - Midmarket category

Filter By

Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Friendly Negotiation

Feature Ratings

Average 85

Social Media Channel Integration Inbound

89

Social Media Channel Integration Outbound

86

Campaign Execution

86

Social Moderation and Workflow Management

86

Social Post Archival

85

Social Response Management

85

Dashboards and Visualization

85

Sentiment Analysis

84

Trend Analysis

83

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Quality of Features

86

Ease of Customization

85

Business Value Created

84

Breadth of Features

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Vendor Support

80

Zoho Social Reviews

Edna M.

  • Role: C-Level
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

With Zoho Social I save time

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

We were hoping for a tool that would allow us to publish straight to Instagram, and this would be perfect. As team members may schedule their own updates, there is no need for someone to be "sitting on watch" with the mobile app at all times. Zoho Social's internal team communication and discussion features facilitate instant, one-on-one conversations amongst team members in response to specific posts. Schedules and discussions about drafts may be place in one convenient location.

What is your favorite aspect of this product?

In general, I've been pleased with how Zoho works. This is a simplified, easy-to-navigate, well-written, and informative experience. In my opinion, it's a fantastic choice for those who need to maintain many social media identities and are responsible for their upkeep.

What do you dislike most about this product?

More social media platforms should be supported, as this is the key area for development in this program. It already integrates with the majority of popular platforms, but with the proliferation of social media sites, I think it would be a good idea to broaden support to include other channels.

What recommendations would you give to someone considering this product?

To keep your social media plans on track and your material organized across several brands, Zoho Social is an excellent choice for small businesses. The time required to become proficient with Zoho Social is minimal. Setting up our profiles and getting started with content scheduling was a breeze. There is a lot of thought put into making the interface simple and straightforward.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Mohiuddin R.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent Tool!

Likeliness to Recommend

5 /10

What differentiates Zoho Social from other similar products?

I believe that Zoho Social makes social media management extremely easy for small to medium-sized brands and online businesses. I have been using their platforms for over a year and haven't had any complaints about their services or support team.

What is your favorite aspect of this product?

It's super easy to connect all my social channels and post like crazy. Zoho gives you really granular analytics like which individuals engaged with your posts. This allows me to identify who is consistently engaging with the brand and who may be a good lead.

What do you dislike most about this product?

Not sure that there is anything I dislike about Zoho at the moment. I do not have any complaints or have had any troubles even.

What recommendations would you give to someone considering this product?

I completely recommend Zoho because it really eases up the stress about posting ads and gives you the freedom to do other work while they post all your social media for you.

Pros

  • Trustworthy
  • Inspires Innovation
  • Altruistic
  • Client's Interest First

Cons

  • Slower Product Innovation

Shiko J.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Great Tool!

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

Its intuitiveness and usability.

What is your favorite aspect of this product?

Highly trainable and adaptable Simplicity

What do you dislike most about this product?

I have nothing that I dislike about Zoho Social

What recommendations would you give to someone considering this product?

Zoho will allow you to manage all your social media tools in one platform. Makes marketing easier.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Most Popular Zoho Social Comparisons