Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Zoho Social
8.9 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Management - Midmarket category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Friendly Negotiation

Feature Ratings

Average 85

Social Media Channel Integration Inbound

89

Social Media Channel Integration Outbound

86

Campaign Execution

86

Social Moderation and Workflow Management

86

Social Post Archival

85

Social Response Management

85

Dashboards and Visualization

85

Sentiment Analysis

84

Trend Analysis

83

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Quality of Features

86

Ease of Customization

85

Business Value Created

84

Breadth of Features

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Vendor Support

80

Zoho Social Reviews

Vivek Z.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Perfect Social Media Management Tool Ever

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Zoho Social is a comprehensive corporate and agency social media management tool. It helps you plan articles, tracks comments, builds a personalized dashboard,s and much more. Zoho Social spends a considerable number of time on my company and brand while planning and preserving our digital presence. On Facebook and Twitter, we can plan material, and Instagram saved us a tonne of time. That was obvious when we prepared a program to showcase our brand's extra capabilities.

What is your favorite aspect of this product?

The UI is really basic and tidy. With the interactions I noticed, I loved to see recent postings in a plain perspective. The monitoring and connecting features make it more simple than other networks to track your industry, brand, or critical subjects. Zoho Social is a wonderful platform I used to post on social networking sites of my firm. Without various channels, it enables publishing across all platforms simultaneously. Also provides insights into how the postings work.

What do you dislike most about this product?

Zoho Social is generally an excellent product. It would be pricey if there was one aspect to note as unpleasant. Each operator's costs are significant for a small, individual business. At this time I don't get revenue from my company, therefore the price is a great stick to us.

What recommendations would you give to someone considering this product?

Zoho Social is a social media planner that is easy to use and provides all the tools needed to get started. The simplicity and ability to handle numerous social media platforms inside the platform is a definite winner. Zoho Social is undoubtedly one of the best platforms we assessed following trials by other social media schedulers. We are glad that Zoho Social will continue to use this platform for a long time to come. I highly recommend this tool for your social media management work.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Kelly M.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Unique and Reliable Social Media Management Tool

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Zoho Social is a great and reliable tool when it comes to social media monitoring and management. I like how accurate and reliable it is.

What is your favorite aspect of this product?

Zoho Social allows us to get accurate data about our social media performances. It is fast and affordable to use. The support team is so helpful.

What do you dislike most about this product?

I do not dislike any feature about Zoho Social. It is an incredible tool.

What recommendations would you give to someone considering this product?

This is a great social media management and monitoring software that every business need. It will offer you accuracy and reliability.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

HEBER MAURICIO A.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

"Zoho social, powerful and easy to understand".

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

Zoho social is simple to use and implement; it is intuitive; it helps in the efficient, fast and centralized management of social media platforms; its planning and analysis tools are quite accurate; it is less expensive than other solutions on the market; and its customer service is very responsive.

What is your favorite aspect of this product?

Its ease of use, administration and deployment, its ability to integrate with other tools and applications, its user-friendly interface, its excellent social listening tools, its customization options and its encouragement of team collaboration are features I appreciate. In addition, it saves time and effort when it comes to scheduling publications and, in the process, significantly improves the results and agility of business processes, while adding value to our brand and effectively driving revenue growth.

What do you dislike most about this product?

On numerous occasions we have had specific difficulties posting on Twitter. For example, it is difficult to resize photos and videos, and I think the tagging of people should be more flexible.

What recommendations would you give to someone considering this product?

It is an excellent tool for managing and monitoring social networks from a single location. It serves as a high-speed and effective channel of communication between businesses and consumers. It is relatively inexpensive compared to other products on the market that lack the capabilities offered by Zoho.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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