Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Zoho Social
8.9 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Management - Midmarket category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Friendly Negotiation

Feature Ratings

Average 85

Social Media Channel Integration Inbound

89

Social Media Channel Integration Outbound

86

Campaign Execution

86

Social Moderation and Workflow Management

86

Social Post Archival

85

Social Response Management

85

Dashboards and Visualization

85

Sentiment Analysis

84

Trend Analysis

83

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Quality of Features

86

Ease of Customization

85

Business Value Created

84

Breadth of Features

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Vendor Support

80

Zoho Social Reviews

Alberto M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Ability to create a data sharing environment.

Likeliness to Recommend

8 /10

What differentiates Zoho Social from other similar products?

Zoho Social is very different from other social network configuration and management platforms due to its great synchronization and connectivity with other sectors of Zoho, in this way, each information obtained on the Zoho Social platform can be shared instantly through other Zoho networks, to any area of ​​a company. A big thank you to Zoho Social for allowing me to work with a great flow of information and a sharing of data instantly.

What is your favorite aspect of this product?

Zoho Social allows a greater flow of data in a wide way for all sectors of a company, making each sector more productive around the management and administration of its social networks. One of the things that most positively caught my attention about Zoho Social is that this platform is capable of offering all its users a simple way of programming for publications in a general way, this allows the user to plan the publications and choose when you want them to be published on social networks, with the exact date and time, this means that users can save a lot of time when managing social networks. I consider posting scheduling to be the most important feature on this platform today, as it increases production while allowing employees to save work time.

What do you dislike most about this product?

The calendar offered by Zoho Social where the "visualization of the content stream" is promised does not work perfectly. This calendar offers the ability to keep track of the programming of the publications that have been previously made, in this way, the dates of each publication can be modified and the schedules for each of them can be configured, however, This calendar does not work correctly, since sometimes, it does not reflect all the publications that have been previously scheduled, which causes there to be a slight lack of control in the planning that the user may have in a week or in a month. I would like the Calendar that Zoho Social offers to be more up-to-date and always work perfectly, to be able to reflect all the schedules that have been in the last days, to keep a correct control. Currently in my company, we have kept a manual control of all our schedules, we carry out the programming of each publication, and we do a manual process to know on what day we have raised each of the publications for each social network.

What recommendations would you give to someone considering this product?

The presence and attention of our social networks is something very important for our entire company, because in this way we will be able to know how all the information reaches our diverse audience, and how we could improve the advertising section of each of our publications. on social media. Zoho Social has been a very influential platform in the process of improving our administration in social networks, because this platform has allowed our accounts on networks such as Instagram, Facebook, Twitter, LinkedIn, MySpace or Gmail, to be managed more recurrence. Currently, thanks to this platform, we have been able to remain more active on our social networks, offering a greater flow of information to our audience, adding better visual resources and monitoring our favorite labels and the progress of each of them. I am happy with the performance that Zoho Social has provided, since we care a lot about our image on social networks, and this platform has helped us control our entire audience, with publications at the time when the audience is most active, and providing a panel where you can have a complete visualization of all social networks. The implementation of Zoho Social was something quite intermediate with respect to the difficulty, because in a period of 1 month we managed to adapt to all its functionalities and we were able to take advantage of it in the short term. If you are looking for a platform with which to manage social networks without making so much organizational effort, without a doubt, Zoho Social is the best option for your company.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Jenny l.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2020

Great and Affordable social media management tool

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

The price is reasonable for us. The vast majority of the others we utilized we'd abandon since they were simply excessively costly and not worth the cash. They were a torment to make sense of, hard to work with, and we didn't like managing them. We weren't going to pay for something that was an issue.

What is your favorite aspect of this product?

Spared time for us.It encourages me monitor and plan content for my organizations social channels. Predictable internet based life content has exhibited a considerable increment in site traffic. Days when I post to my social channels, I can see up to a half increment in guests on my organizations site. Staying aware of normal substance can be troublesome and Zoho social has unquestionably assist me with keeping steady over things and be increasingly profitable.

What do you dislike most about this product?

There is no IPad application variant of Zoho Social and a portion of its highlights need headway. Zoho Social has no immediate connect with WordPress and its unfit to interface on YouTube.

What recommendations would you give to someone considering this product?

It is actually an awesome activity that can be effectively begun inside a couple of moments. As it is basic and helpful so you simply take preliminary of it. It will be extremely charming. Additionally it will assist you with increasing a significant part of the benefit as it offers extraordinary incentive for cash.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daniels N.

  • Role: Consultant
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2020

Solution oriented features

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Its features, user interface and user friendly price

What is your favorite aspect of this product?

The User interface is unique

What do you dislike most about this product?

I dislike nothing about this software

What recommendations would you give to someone considering this product?

I suggest you to try this tool that as function/price, is definitely to be taken into consideration

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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