Zoho Survey Logo Award Winner Product Badge
Zoho Survey Logo Award Winner Product Badge
Zoho

Zoho Survey

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Zoho Survey
9.0 /10

What is Zoho Survey?

Zoho Survey is an online survey tool used to create surveys and research questionnaires. We have everything you need to create surveys easily, gather opinions, analyze data, and make smarter decisions.

Company Details


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Awards & Recognition

Zoho Survey won the following awards in the Survey Software category

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Zoho Survey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Survey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
95%
Conflict Resolution:
96%
Strategy & Innovation:
93%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Survey?

Chart

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0% Negative
10% Neutral
90% Positive

Pros

  • Transparent
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

87

Customizable Branding

87

Templates & Question Library

86

Branching and Logic

86

Collaboration

86

APIs and Integration

85

Role and User Management

85

Data Analysis and Visualization

84

Multi-Channel Distribution

83

Multi-Media Support

82

3rd-Party Integrations

82

Vendor Capability Ratings

Average 84

Ease of Data Integration

89

Ease of Implementation

86

Business Value Created

86

Breadth of Features

86

Usability and Intuitiveness

85

Ease of Customization

84

Quality of Features

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

79

Zoho Survey Reviews

Serene C.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

A powerful tool, room for improvement in AI/ML.

Likeliness to Recommend

9 /10

What differentiates Zoho Survey from other similar products?

It has a user-friendly interface and a robust reporting capability. Also, it integrates strongly with other Zoho applications.

What is your favorite aspect of this product?

My favorite aspect of this product is its strong integration with the Zoho suite, significantly streamlining workflows.

What do you dislike most about this product?

I dislike that it has a limitation in advanced AI/ML capability. This limits the depth of insights businesses can draw from their survey data.

What recommendations would you give to someone considering this product?

I'd recommend they utilize free trials to test the platform and determine if it meets their needs and budget.

Pros

  • Helps Innovate
  • Unique Features
  • Saves Time
  • Fair

Abhishek K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Creates attractive surveys that matter!

Likeliness to Recommend

7 /10

What differentiates Zoho Survey from other similar products?

BI Analytics tab shows a complete analysis of the published surveys with accuracy. Administrator can access the admin tab (with user permissions) wherein entire org Surveys and BI Analytics can be viewed in a summarized format. Create survey workflow supports everything ranging from a drop-down to a sliding scale, this helps us in creating quite attractive survey forms.

What is your favorite aspect of this product?

Our finance team requires constant customer feedback in form of entry-forms or surveys, Zoho Survey helps us in creating effective & appealing surveys which are fun. This eventually helps us in tracking customer feedback and planning future path.

What do you dislike most about this product?

Zero customization available in free version. Longer string workflows result in validation errors that are difficult to narrow down. Lack of high quality templates: it's always handy to have ready made templates available for use but Zoho Survey lacks in the same.

What recommendations would you give to someone considering this product?

Try out the free version before purchasing a plan.

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Cons

  • Commodity Features
  • Less Efficient Service
  • Less Effective Service

AMB. Chidiebere Moses O.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Satisfactory, and high efficient technology

Likeliness to Recommend

10 /10

What differentiates Zoho Survey from other similar products?

They are quite similar; it's just a matter of curiosity to try new products. Zoho is primarily known for its business-oriented solutions, so we had no hesitation in giving it a try.

What is your favorite aspect of this product?

Simple and classy Features are easy to access to all management levels Detailed and informative response Easy integration with other Zoho technologies/features such as CRM

What do you dislike most about this product?

None, because it serves its primary purpose.

What recommendations would you give to someone considering this product?

Use it if you need business-focused platform

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Leverages Incumbent Status

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