Zoho

Zoho Survey

Composite Score

9.0 /10

CX Score

9.2 /10

78 Reviews Write a Review

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What is Zoho Survey?

Zoho Survey is an online survey tool used to create surveys and research questionnaires. We have everything you need to create surveys easily, gather opinions, analyze data, and make smarter decisions.

Company Details

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Awards & Recognition

Zoho Survey won the following awards in the Survey Software category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

9 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Zoho Survey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Survey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 94%
Negotiation and Contract:: 95%
Conflict Resolution:: 96%
Strategy & Innovation:: 93%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Survey?

0% Negative

10% Neutral

90% Positive

Pros

Transparent
Trustworthy
Respectful
Fair

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

Customizable Branding

Templates & Question Library

Branching and Logic

Collaboration

APIs and Integration

Role and User Management

Data Analysis and Visualization

Multi-Channel Distribution

Multi-Media Support

3rd-Party Integrations

Vendor Capability Ratings

Average 84

Ease of Data Integration

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Zoho Survey Screenshots

Zoho Survey Videos

Zoho Survey Reviews

Serene C.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

A powerful tool, room for improvement in AI/ML.

Likeliness to Recommend

9 /10

What differentiates Zoho Survey from other similar products?

It has a user-friendly interface and a robust reporting capability. Also, it integrates strongly with other Zoho applications.

What is your favorite aspect of this product?

My favorite aspect of this product is its strong integration with the Zoho suite, significantly streamlining workflows.

What do you dislike most about this product?

I dislike that it has a limitation in advanced AI/ML capability. This limits the depth of insights businesses can draw from their survey data.

What recommendations would you give to someone considering this product?

I'd recommend they utilize free trials to test the platform and determine if it meets their needs and budget.

Pros

Helps Innovate
Unique Features
Saves Time
Fair

Abhishek K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Creates attractive surveys that matter!

Likeliness to Recommend

7 /10

What differentiates Zoho Survey from other similar products?

BI Analytics tab shows a complete analysis of the published surveys with accuracy. Administrator can access the admin tab (with user permissions) wherein entire org Surveys and BI Analytics can be viewed in a summarized format. Create survey workflow supports everything ranging from a drop-down to a sliding scale, this helps us in creating quite attractive survey forms.

What is your favorite aspect of this product?

Our finance team requires constant customer feedback in form of entry-forms or surveys, Zoho Survey helps us in creating effective & appealing surveys which are fun. This eventually helps us in tracking customer feedback and planning future path.

What do you dislike most about this product?

Zero customization available in free version. Longer string workflows result in validation errors that are difficult to narrow down. Lack of high quality templates: it's always handy to have ready made templates available for use but Zoho Survey lacks in the same.

What recommendations would you give to someone considering this product?

Try out the free version before purchasing a plan.

Pros

Reliable
Helps Innovate
Continually Improving Product
Performance Enhancing

Cons

Commodity Features
Less Efficient Service
Less Effective Service

AMB. Chidiebere Moses O.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Satisfactory, and high efficient technology

Likeliness to Recommend

10 /10

What differentiates Zoho Survey from other similar products?

They are quite similar; it's just a matter of curiosity to try new products. Zoho is primarily known for its business-oriented solutions, so we had no hesitation in giving it a try.

What is your favorite aspect of this product?

Simple and classy Features are easy to access to all management levels Detailed and informative response Easy integration with other Zoho technologies/features such as CRM

What do you dislike most about this product?

None, because it serves its primary purpose.

What recommendations would you give to someone considering this product?

Use it if you need business-focused platform

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Leverages Incumbent Status

Zoho Survey

What is Zoho Survey?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Zoho Survey Ratings

90 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Zoho Survey?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Role and User Management Enable different levels of access and permissions based on role.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Survey Screenshots

Zoho Survey - Home

Creating Your Survey

Launching Your Survey

Zoho Survey Videos

Zoho Survey Quick Overview

Zoho Survey Reviews

Serene C.

A powerful tool, room for improvement in AI/ML.

Likeliness to Recommend

Pros

Abhishek K.

Creates attractive surveys that matter!

Likeliness to Recommend

Pros

Cons

AMB. Chidiebere Moses O.

Satisfactory, and high efficient technology

Likeliness to Recommend

Pros

Cons

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SurveySparrow

1
Since last award

Feature Ratings

Questionnaire Design/Survey Builder

Customizable Branding

Templates & Question Library

Branching and Logic

Collaboration

APIs and Integration

Role and User Management

Data Analysis and Visualization

Multi-Channel Distribution

Multi-Media Support

3rd-Party Integrations

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training