
What is Zoho Survey?
Zoho Survey is an online survey tool used to create surveys and research questionnaires. We have everything you need to create surveys easily, gather opinions, analyze data, and make smarter decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
100 Plan to Renew
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 95%
- Conflict Resolution:
- 96%
- Strategy & Innovation:
- 93%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Survey?
Pros
- Transparent
- Trustworthy
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Customizable Branding
Templates & Question Library
Branching and Logic
Collaboration
APIs and Integration
Role and User Management
Data Analysis and Visualization
Multi-Channel Distribution
Multi-Media Support
3rd-Party Integrations
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Zoho Survey - Home

Creating Your Survey

Launching Your Survey

Zoho Survey Quick Overview
This video will show you a quick glimpse of what Zoho Survey has to offer in order to ensure you create the best questionnaires and collect relevant responses.
Zoho Survey Reviews

Serene C.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Jan 2025
A powerful tool, room for improvement in AI/ML.
Likeliness to Recommend
What differentiates Zoho Survey from other similar products?
It has a user-friendly interface and a robust reporting capability. Also, it integrates strongly with other Zoho applications.
What is your favorite aspect of this product?
My favorite aspect of this product is its strong integration with the Zoho suite, significantly streamlining workflows.
What do you dislike most about this product?
I dislike that it has a limitation in advanced AI/ML capability. This limits the depth of insights businesses can draw from their survey data.
What recommendations would you give to someone considering this product?
I'd recommend they utilize free trials to test the platform and determine if it meets their needs and budget.
Pros
- Helps Innovate
- Unique Features
- Saves Time
- Fair
Please tell us why you think this review should be flagged.
Abhishek K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2024
Creates attractive surveys that matter!
Likeliness to Recommend
What differentiates Zoho Survey from other similar products?
BI Analytics tab shows a complete analysis of the published surveys with accuracy. Administrator can access the admin tab (with user permissions) wherein entire org Surveys and BI Analytics can be viewed in a summarized format. Create survey workflow supports everything ranging from a drop-down to a sliding scale, this helps us in creating quite attractive survey forms.
What is your favorite aspect of this product?
Our finance team requires constant customer feedback in form of entry-forms or surveys, Zoho Survey helps us in creating effective & appealing surveys which are fun. This eventually helps us in tracking customer feedback and planning future path.
What do you dislike most about this product?
Zero customization available in free version. Longer string workflows result in validation errors that are difficult to narrow down. Lack of high quality templates: it's always handy to have ready made templates available for use but Zoho Survey lacks in the same.
What recommendations would you give to someone considering this product?
Try out the free version before purchasing a plan.
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Cons
- Commodity Features
- Less Efficient Service
- Less Effective Service
Please tell us why you think this review should be flagged.

AMB. Chidiebere Moses O.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Nov 2023
Satisfactory, and high efficient technology
Likeliness to Recommend
What differentiates Zoho Survey from other similar products?
They are quite similar; it's just a matter of curiosity to try new products. Zoho is primarily known for its business-oriented solutions, so we had no hesitation in giving it a try.
What is your favorite aspect of this product?
Simple and classy Features are easy to access to all management levels Detailed and informative response Easy integration with other Zoho technologies/features such as CRM
What do you dislike most about this product?
None, because it serves its primary purpose.
What recommendations would you give to someone considering this product?
Use it if you need business-focused platform
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
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