Zoho Survey Logo Award Winner Product Badge
Zoho Survey Logo Award Winner Product Badge
Zoho

Zoho Survey

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Zoho Survey
9.0 /10

What is Zoho Survey?

Zoho Survey is an online survey tool used to create surveys and research questionnaires. We have everything you need to create surveys easily, gather opinions, analyze data, and make smarter decisions.

Company Details


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Awards & Recognition

Zoho Survey won the following awards in the Survey Software category

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Zoho Survey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Survey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Survey?

0% Negative
10% Neutral
90% Positive

Pros

  • Transparent
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

87

Customizable Branding

87

Templates & Question Library

86

Branching and Logic

86

Collaboration

86

APIs and Integration

85

Role and User Management

85

Data Analysis and Visualization

84

Multi-Channel Distribution

83

Multi-Media Support

82

3rd-Party Integrations

82

Vendor Capability Ratings

Average 84

Ease of Data Integration

89

Ease of Implementation

86

Business Value Created

86

Breadth of Features

86

Usability and Intuitiveness

85

Ease of Customization

84

Quality of Features

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

79

Zoho Survey Reviews

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2023

Fantastic product.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Hannah L.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Your Feedback Toolbox Made Easy

Likeliness to Recommend

9 /10

What differentiates Zoho Survey from other similar products?

It offers a robust set of features, from custom survey creation to in-depth analytics, while remaining accessible to businesses of all sizes. We've appreciated the ability to create visually appealing surveys without the need for extensive design skills

What is your favorite aspect of this product?

The feature I love most about Zoho Survey is its seamless integration with other Zoho products, such as Zoho CRM. This has allowed us to collect valuable customer feedback and insights that directly impact our business strategies

What do you dislike most about this product?

While it's suitable for many surveys, more complex survey designs may require additional customization

What recommendations would you give to someone considering this product?

For those seeking an affordable and easy-to-use survey tool, Zoho Survey is a fantastic choice. I'd recommend taking advantage of its integration capabilities with other Zoho apps

Pros

  • Efficient Service
  • Caring
  • Altruistic
  • Transparent

Somesh C.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Surveying the Future with Zoho

Likeliness to Recommend

8 /10

What differentiates Zoho Survey from other similar products?

Zoho Survey is accessible to all staff levels. Its integration with Zoho CRM is a major differentiator for healthcare operations as it allows us to centralize patient feedback and track it through the entire patient journey

What is your favorite aspect of this product?

The customization options for branding and question types are vast. I also like that Even non-technical team members can quickly create surveys.

What do you dislike most about this product?

Advanced survey logic features are limited on lower-tier plans

What recommendations would you give to someone considering this product?

I thing Zoho survey is totally worth it if you give it a shot

Pros

  • Performance Enhancing
  • Enables Productivity
  • Caring
  • Saves Time

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