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Zoho

Zoho Survey

Composite Score

8.7 /10

CX Score

9.0 /10

80 Reviews Write a Review

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What is Zoho Survey?

Zoho Survey is an online survey tool used to create surveys and research questionnaires. We have everything you need to create surveys easily, gather opinions, analyze data, and make smarter decisions.

Company Details

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Awards & Recognition

Zoho Survey won the following awards in the Survey Software category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

10 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

9 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

Zoho Survey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Survey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Survey?

0% Negative

10% Neutral

90% Positive

Pros

Transparent
Trustworthy
Respectful
Fair

Feature Ratings

Average 84

Questionnaire Design/Survey Builder

Customizable Branding

Templates & Question Library

Branching and Logic

Role and User Management

Collaboration

APIs and Integration

Data Analysis and Visualization

Multi-Channel Distribution

Multi-Media Support

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Data Integration

Ease of Implementation

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Zoho Survey Screenshots

Zoho Survey Videos

Zoho Survey Reviews

Alyson B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Unleashing the Power of User Feedback.

Likeliness to Recommend

10 /10

What differentiates Zoho Survey from other similar products?

Zoho Survey's integration capabilities set it apart. The seamless connection with other Zoho applications creates a unified ecosystem for businesses, streamlining data management and providing a cohesive experience for users familiar with the Zoho suite.

What is your favorite aspect of this product?

Zoho Survey stands out for its intuitive and user-friendly interface. Navigating the platform is a breeze, making it accessible for users with varying levels of technical expertise. The straightforward design enhances the survey creation process.

What recommendations would you give to someone considering this product?

Zoho Survey emerges as a strong contender in the realm of survey platforms, offering a user-friendly interface, robust customization options, and seamless integration within the Zoho ecosystem.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

PRIYAM V.

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Create Intuitive Surveys with Ease!

Likeliness to Recommend

9 /10

What differentiates Zoho Survey from other similar products?

-Free trial version is provided (Pro plans start from $20). -BI Analytics tab shows a complete analysis of the published surveys with accuracy. -Leaders have access to the administrator dashboards, where they may examine a summary of all of the organization's surveys and BI analytics. -New Survey workflow supports everything ranging from a drop-down to a sliding scale, this helps us in creating attractive survey forms.

What is your favorite aspect of this product?

Zoho Survey provides a variety of templates under various categories.

What do you dislike most about this product?

Zero customization available in the free version. Longer workflows result in validation errors that are difficult to narrow down.

What recommendations would you give to someone considering this product?

Our financial firm requires constant customer feedback in form of entry-forms or surveys, Zoho Survey helps us in creating effective & appealing surveys which are fun. This eventually helps us in tracking customer feedback and planning future path.

Pros

Performance Enhancing
Unique Features
Enables Productivity
Acts with Integrity

Pablo Andres V.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Zoho Survey, intuitive, easy to use and implement.

Likeliness to Recommend

10 /10

What differentiates Zoho Survey from other similar products?

The security it provides for information management, ease of use and implementation.

What is your favorite aspect of this product?

Ease of use, Zoho Survey is designed and focused so that anyone can use it regardless of their technological knowledge.

What do you dislike most about this product?

So far I have not faced any glitch or inconvenience while using Zoho Survey so there is nothing that at the moment can cause me displeasure, Zoho Survey satisfies all my needs.

What recommendations would you give to someone considering this product?

Really Zoho Survey is an excellent product to create surveys and collect information effectively, is at the height of other major competitors in the market, provides all the confidence and security for the management of information, favors and encourages team collaboration, is extremely easy to use and implement, integrates seamlessly with other native tools of the zoho suite and third parties, really worth using.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoho Survey

What is Zoho Survey?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Zoho Survey Ratings

89 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Zoho Survey?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Role and User Management Enable different levels of access and permissions based on role.

Collaboration Invite people to review or edit the survey before sending them out.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Survey Screenshots

Zoho Survey - Home

Creating Your Survey

Launching Your Survey

Zoho Survey Videos

Zoho Survey Quick Overview

Zoho Survey Reviews

Alyson B.

Unleashing the Power of User Feedback.

Likeliness to Recommend

Pros

PRIYAM V.

Create Intuitive Surveys with Ease!

Likeliness to Recommend

Pros

Pablo Andres V.

Zoho Survey, intuitive, easy to use and implement.

Likeliness to Recommend

Pros

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Feature Ratings

Questionnaire Design/Survey Builder

Customizable Branding

Templates & Question Library

Branching and Logic

Role and User Management

Collaboration

APIs and Integration

Data Analysis and Visualization

Multi-Channel Distribution

Multi-Media Support

3rd-Party Integrations

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training