Zoho Survey Logo Award Winner Product Badge
Zoho Survey Logo Award Winner Product Badge
Zoho

Zoho Survey

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Zoho Survey
9.0 /10

What is Zoho Survey?

Zoho Survey is an online survey tool used to create surveys and research questionnaires. We have everything you need to create surveys easily, gather opinions, analyze data, and make smarter decisions.

Company Details


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Awards & Recognition

Zoho Survey won the following awards in the Survey Software category

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Zoho Survey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Survey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Survey?

0% Negative
10% Neutral
90% Positive

Pros

  • Transparent
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

87

Customizable Branding

87

Templates & Question Library

86

Branching and Logic

86

Collaboration

86

APIs and Integration

85

Role and User Management

85

Data Analysis and Visualization

84

Multi-Channel Distribution

83

Multi-Media Support

82

3rd-Party Integrations

82

Vendor Capability Ratings

Average 84

Ease of Data Integration

89

Ease of Implementation

86

Business Value Created

86

Breadth of Features

86

Usability and Intuitiveness

85

Ease of Customization

84

Quality of Features

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

79

Zoho Survey Reviews

Saleem A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Honest review of Zoho.com

Likeliness to Recommend

10 /10

What differentiates Zoho Survey from other similar products?

Although we like Campaigns, our corporate headquarters does not permit us to use that platform. But fortunately, Zoho CRM includes the majority of what we require for our marketing and sales staff to be effective. We may reconsider campaigns in the future, but for now, we are content with the state of affairs.

What is your favorite aspect of this product?

The simplicity of having all of my current and potential prospects in one location is the finest feature of Zoho CRM. The "opportunity" area is very helpful to me because it enables me to assess my current situation and organize any necessary follow-up chores. The reports part is very useful for my team and me to create realistic objectives because it tells us how well we did in terms of sales last month and how our prediction looks for the coming months. The option to sync customer information between Aircall and WordPress is another fantastic feature.

What do you dislike most about this product?

We operate on the Zoho One platform, which makes keeping track of things much simpler. Its integration with Books (accounting software) and CRM could be improved, but that is the only drawback. The two systems communicate well enough, but there are some places where information is lost in the process.

What recommendations would you give to someone considering this product?

Maintaining our little database has been made much easier by the ability to send emails from Zoho CRM. Additionally, it allowed us to maintain tabs on who received our emails and which ones bounced back. Our salespeople have found it useful to keep track of contacts and when they last spoke using the notes section.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tom L.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Zoho Survey - great survey tool

Likeliness to Recommend

8 /10

What differentiates Zoho Survey from other similar products?

Zoho survey is easy to use and highly adaptable

What is your favorite aspect of this product?

Zoho surveys is easy to use, it creates fully customizable surveys gives good data presentation as it offers different types of questions. In addition, it provides more insights from prospective customers and our clients. Finally, it allows the designer to see all questions in one page

What do you dislike most about this product?

With zoho surveys sometimes it can be difficult to identify surveys that are active. Including some branding in the surveys is also missing

What recommendations would you give to someone considering this product?

With zoho survey you are set to go as it has everything you need in a survey platform. Therefore, I highly recommend for others to use.

Pros

  • Reliable
  • Effective Service
  • Fair
  • Acts with Integrity

Rondosha M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Top Survey Solution For Business

Likeliness to Recommend

9 /10

What differentiates Zoho Survey from other similar products?

For running business surveys, Zoho Survey is very capable and makes it easy to create and manage survey process from start to finish

What is your favorite aspect of this product?

Using Zoho Survey and I like the tons of survey templates Managing surveys is easy with Zoho Survey

What do you dislike most about this product?

Zero disadvantages experienced while using Zoho Survey

What recommendations would you give to someone considering this product?

It is a seamless process using Zoho Survey for your business survey and I recommend it because we have tried and tested in business surveys

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

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