Zoho Survey Logo Award Winner Product Badge
Zoho Survey Logo Award Winner Product Badge
Zoho

Zoho Survey

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Zoho Survey
9.0 /10

What is Zoho Survey?

Zoho Survey is an online survey tool used to create surveys and research questionnaires. We have everything you need to create surveys easily, gather opinions, analyze data, and make smarter decisions.

Company Details


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Awards & Recognition

Zoho Survey won the following awards in the Survey Software category

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Zoho Survey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Survey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Survey?

0% Negative
10% Neutral
90% Positive

Pros

  • Transparent
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

87

Customizable Branding

87

Templates & Question Library

86

Branching and Logic

86

Collaboration

86

APIs and Integration

85

Role and User Management

85

Data Analysis and Visualization

84

Multi-Channel Distribution

83

Multi-Media Support

82

3rd-Party Integrations

82

Vendor Capability Ratings

Average 84

Ease of Data Integration

89

Ease of Implementation

86

Business Value Created

86

Breadth of Features

86

Usability and Intuitiveness

85

Ease of Customization

84

Quality of Features

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

79

Zoho Survey Reviews

Joseph G.

  • Role: Human Resources
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Easy To Use and Makes Surveying Easy

Likeliness to Recommend

9 /10

What differentiates Zoho Survey from other similar products?

There is really nothing unique about this tool. Maybe the cost which is affordable

What is your favorite aspect of this product?

Creating and running surveys is easy which helps in research and getting feedback either internal or from clients. Zoho Survey is also easy to use

What do you dislike most about this product?

The tool has less templates. Otherwise, everything else works well and I have no complains

What recommendations would you give to someone considering this product?

If you are not using Zoho Survey, then I do not know what you are using. The tool is affordable and effective.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Njambi K.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Survey and Feedback Made Easy With Zoho Survey

Likeliness to Recommend

9 /10

What differentiates Zoho Survey from other similar products?

The tool is unique in that integration is easy. Creating and managing surveys is easy as well

What is your favorite aspect of this product?

Integrating the tool with other Zoho products is easy and the existence of templates makes creating surveys easy The tool is affordable and easy to customize

What do you dislike most about this product?

Zoho Survey offers all we need in a modern survey tool. My experience has been great and therefore no complains whatsoever

What recommendations would you give to someone considering this product?

I recommend Zoho Survey for all business. It is amazing when it comes to collecting feedbacks.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Reynaldo U.

  • Role: Operations
  • Industry: Recreation
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Feb 2021

The best software to create and apply surveys

Likeliness to Recommend

10 /10

What differentiates Zoho Survey from other similar products?

One of the features that make this software special is the link it has with social networks and email campaigns. I have developed many surveys and, through my social and professional networks, I send the surveys to my clients for them to fill out. I have seen how other software does not work very well with this option.

What is your favorite aspect of this product?

One of the elements that I appreciate the most about this software is the multiplatform system that allows me to share my surveys in real time with my clients through email or my social and professional networks. Another feature that fascinates me about this software is its SSL security system, which allows you to send surveys via email and social networks, maintaining the privacy and security of the surveys. And finally, the different options that the software offers you to analyze the information sent by the client, from simple analysis, to cross-checking variables, and frequent responses.

What do you dislike most about this product?

One of the reasons I didn't like the software at first was because of the IT administration. I found it difficult to configure, making us dependent on IT. However, the Zoho Survey team taught us in a didactic way, how to use this software, and this made me change my mind about the administration of Zoho Survey in the company where I work.

What recommendations would you give to someone considering this product?

I highly recommend this software to companies whose strength is customer service or the production of new products, because Zoho Survey and its fascinating survey system, allows you to collect valuable information from your customers that, when well analyzed, can be materialized in an excellent customer service, and therefore, an increase in sales and reputation of your company. I highly recommend the use of this software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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