Zoho

Zoho Survey

Composite Score

9.0 /10

CX Score

9.2 /10

78 Reviews Write a Review

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What is Zoho Survey?

Zoho Survey is an online survey tool used to create surveys and research questionnaires. We have everything you need to create surveys easily, gather opinions, analyze data, and make smarter decisions.

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Awards & Recognition

Zoho Survey won the following awards in the Survey Software category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

9 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Zoho Survey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Survey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Survey?

0% Negative

10% Neutral

90% Positive

Pros

Transparent
Trustworthy
Respectful
Fair

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

Customizable Branding

Templates & Question Library

Branching and Logic

Collaboration

APIs and Integration

Role and User Management

Data Analysis and Visualization

Multi-Channel Distribution

Multi-Media Support

3rd-Party Integrations

Vendor Capability Ratings

Average 84

Ease of Data Integration

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Zoho Survey Screenshots

Zoho Survey Videos

Zoho Survey Reviews

Joseph G.

Role: Human Resources
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Easy To Use and Makes Surveying Easy

Likeliness to Recommend

9 /10

What differentiates Zoho Survey from other similar products?

There is really nothing unique about this tool. Maybe the cost which is affordable

What is your favorite aspect of this product?

Creating and running surveys is easy which helps in research and getting feedback either internal or from clients. Zoho Survey is also easy to use

What do you dislike most about this product?

The tool has less templates. Otherwise, everything else works well and I have no complains

What recommendations would you give to someone considering this product?

If you are not using Zoho Survey, then I do not know what you are using. The tool is affordable and effective.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Njambi K.

Role: Industry Specific Role
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Survey and Feedback Made Easy With Zoho Survey

Likeliness to Recommend

9 /10

What differentiates Zoho Survey from other similar products?

The tool is unique in that integration is easy. Creating and managing surveys is easy as well

What is your favorite aspect of this product?

Integrating the tool with other Zoho products is easy and the existence of templates makes creating surveys easy The tool is affordable and easy to customize

What do you dislike most about this product?

Zoho Survey offers all we need in a modern survey tool. My experience has been great and therefore no complains whatsoever

What recommendations would you give to someone considering this product?

I recommend Zoho Survey for all business. It is amazing when it comes to collecting feedbacks.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Reynaldo U.

Role: Operations
Industry: Recreation
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2021

The best software to create and apply surveys

Likeliness to Recommend

10 /10

What differentiates Zoho Survey from other similar products?

One of the features that make this software special is the link it has with social networks and email campaigns. I have developed many surveys and, through my social and professional networks, I send the surveys to my clients for them to fill out. I have seen how other software does not work very well with this option.

What is your favorite aspect of this product?

One of the elements that I appreciate the most about this software is the multiplatform system that allows me to share my surveys in real time with my clients through email or my social and professional networks. Another feature that fascinates me about this software is its SSL security system, which allows you to send surveys via email and social networks, maintaining the privacy and security of the surveys. And finally, the different options that the software offers you to analyze the information sent by the client, from simple analysis, to cross-checking variables, and frequent responses.

What do you dislike most about this product?

One of the reasons I didn't like the software at first was because of the IT administration. I found it difficult to configure, making us dependent on IT. However, the Zoho Survey team taught us in a didactic way, how to use this software, and this made me change my mind about the administration of Zoho Survey in the company where I work.

What recommendations would you give to someone considering this product?

I highly recommend this software to companies whose strength is customer service or the production of new products, because Zoho Survey and its fascinating survey system, allows you to collect valuable information from your customers that, when well analyzed, can be materialized in an excellent customer service, and therefore, an increase in sales and reputation of your company. I highly recommend the use of this software.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoho Survey

What is Zoho Survey?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Zoho Survey Ratings

90 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Zoho Survey?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Role and User Management Enable different levels of access and permissions based on role.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Survey Screenshots

Zoho Survey - Home

Creating Your Survey

Launching Your Survey

Zoho Survey Videos

Zoho Survey Quick Overview

Zoho Survey Reviews

Joseph G.

Easy To Use and Makes Surveying Easy

Likeliness to Recommend

Pros

Njambi K.

Survey and Feedback Made Easy With Zoho Survey

Likeliness to Recommend

Pros

Reynaldo U.

The best software to create and apply surveys

Likeliness to Recommend

Pros

Most Popular Zoho Survey Comparisons

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SurveySparrow

1
Since last award

Feature Ratings

Questionnaire Design/Survey Builder

Customizable Branding

Templates & Question Library

Branching and Logic

Collaboration

APIs and Integration

Role and User Management

Data Analysis and Visualization

Multi-Channel Distribution

Multi-Media Support

3rd-Party Integrations

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training