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Zoho

Zoho Survey

Composite Score

8.7 /10

CX Score

9.0 /10

80 Reviews Write a Review

Claim Software

What is Zoho Survey?

Zoho Survey is an online survey tool used to create surveys and research questionnaires. We have everything you need to create surveys easily, gather opinions, analyze data, and make smarter decisions.

Company Details

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Awards & Recognition

Zoho Survey won the following awards in the Survey Software category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

10 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

9 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

Zoho Survey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Survey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Survey?

0% Negative

10% Neutral

90% Positive

Pros

Transparent
Trustworthy
Respectful
Fair

Feature Ratings

Average 84

Questionnaire Design/Survey Builder

Customizable Branding

Templates & Question Library

Branching and Logic

Role and User Management

Collaboration

APIs and Integration

Data Analysis and Visualization

Multi-Channel Distribution

Multi-Media Support

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Data Integration

Ease of Implementation

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Zoho Survey Screenshots

Zoho Survey Videos

Zoho Survey Reviews

Racquel S.

Role: C-Level
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Great product and offers lots of choices

Likeliness to Recommend

7 /10

What differentiates Zoho Survey from other similar products?

The many choices and the ways how it can be customized.

What is your favorite aspect of this product?

Testing the many options and doing split test to see which ones work better

What do you dislike most about this product?

Nothing. Its easy to use so nothing

What recommendations would you give to someone considering this product?

Try it and see how much you'll truly enjoy working with it

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

Colleen E.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

Collect, Analyze, and Act with Ease

Likeliness to Recommend

9 /10

What differentiates Zoho Survey from other similar products?

The platform supports advanced workflows for survey campaigns, making it easier to control complicated projects whilst making sure collaboration amongst teams.

What is your favorite aspect of this product?

I respect the platform’s BI Analytics tab the most, as it presents an accurate and complete analysis of survey records in a centralized area.

What do you dislike most about this product?

The absence of outstanding, pre-built templates makes it more difficult to fast create visually appealing surveys without designing from scratch.

What recommendations would you give to someone considering this product?

Consider how Zoho Survey’s integration with BI equipment can assist offer deeper insights into survey responses and align together with your enterprise desires.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Gretchen R.

Role: Industry Specific Role
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

Simplifying Feedback Collection

Likeliness to Recommend

9 /10

What differentiates Zoho Survey from other similar products?

Zoho Survey’s person-friendly layout and robust reporting gear make it appropriate for small and huge corporations alike, enhancing productiveness and choice-making.

What is your favorite aspect of this product?

The ability to accumulate purchaser remarks efficaciously and present it in attractive codecs sticks out. It allows us higher apprehend our clients and plan for the future.

What do you dislike most about this product?

While Zoho Survey is commonly intuitive, dealing with prolonged surveys can bring about slower load instances, affecting the general user experience.

What recommendations would you give to someone considering this product?

Use its customization options to design attractive surveys that in shape your emblem whilst keeping respondents engaged.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoho Survey

What is Zoho Survey?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Zoho Survey Ratings

89 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Zoho Survey?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Role and User Management Enable different levels of access and permissions based on role.

Collaboration Invite people to review or edit the survey before sending them out.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Survey Screenshots

Zoho Survey - Home

Creating Your Survey

Launching Your Survey

Zoho Survey Videos

Zoho Survey Quick Overview

Zoho Survey Reviews

Racquel S.

Great product and offers lots of choices

Likeliness to Recommend

Pros

Colleen E.

Collect, Analyze, and Act with Ease

Likeliness to Recommend

Pros

Gretchen R.

Simplifying Feedback Collection

Likeliness to Recommend

Pros

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Feature Ratings

Questionnaire Design/Survey Builder

Customizable Branding

Templates & Question Library

Branching and Logic

Role and User Management

Collaboration

APIs and Integration

Data Analysis and Visualization

Multi-Channel Distribution

Multi-Media Support

3rd-Party Integrations

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training