Zoho Survey Logo Award Winner Product Badge
Zoho Survey Logo Award Winner Product Badge
Zoho

Zoho Survey

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Zoho Survey
8.9 /10

What is Zoho Survey?

Zoho Survey is an online survey tool used to create surveys and research questionnaires. We have everything you need to create surveys easily, gather opinions, analyze data, and make smarter decisions.

Company Details


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Awards & Recognition

Zoho Survey won the following awards in the Survey Software category

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Zoho Survey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Survey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Survey?

0% Negative
9% Neutral
91% Positive

Pros

  • Transparent
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 84

Questionnaire Design/Survey Builder

87

Customizable Branding

87

Templates & Question Library

86

Branching and Logic

85

Role and User Management

85

Collaboration

85

APIs and Integration

85

Data Analysis and Visualization

84

Multi-Channel Distribution

83

Multi-Media Support

82

3rd-Party Integrations

82

Vendor Capability Ratings

Average 84

Ease of Data Integration

87

Ease of Implementation

86

Business Value Created

85

Breadth of Features

85

Usability and Intuitiveness

85

Ease of Customization

83

Quality of Features

83

Ease of IT Administration

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

78

Zoho Survey Reviews

Colleen E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

Collect, Analyze, and Act with Ease

Likeliness to Recommend

9 /10

What differentiates Zoho Survey from other similar products?

The platform supports advanced workflows for survey campaigns, making it easier to control complicated projects whilst making sure collaboration amongst teams.

What is your favorite aspect of this product?

I respect the platform’s BI Analytics tab the most, as it presents an accurate and complete analysis of survey records in a centralized area.

What do you dislike most about this product?

The absence of outstanding, pre-built templates makes it more difficult to fast create visually appealing surveys without designing from scratch.

What recommendations would you give to someone considering this product?

Consider how Zoho Survey’s integration with BI equipment can assist offer deeper insights into survey responses and align together with your enterprise desires.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Gretchen R.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

Simplifying Feedback Collection

Likeliness to Recommend

9 /10

What differentiates Zoho Survey from other similar products?

Zoho Survey’s person-friendly layout and robust reporting gear make it appropriate for small and huge corporations alike, enhancing productiveness and choice-making.

What is your favorite aspect of this product?

The ability to accumulate purchaser remarks efficaciously and present it in attractive codecs sticks out. It allows us higher apprehend our clients and plan for the future.

What do you dislike most about this product?

While Zoho Survey is commonly intuitive, dealing with prolonged surveys can bring about slower load instances, affecting the general user experience.

What recommendations would you give to someone considering this product?

Use its customization options to design attractive surveys that in shape your emblem whilst keeping respondents engaged.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Suryansh s.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

A Powerful Survey Tool

Likeliness to Recommend

9 /10

What differentiates Zoho Survey from other similar products?

One thing that makes Zoho Survey stand out is that it’s budget-friendly while still offering all the important features you need. Many survey tools either come with a high price tag or lack key features in their lower-tier plans, but Zoho Survey strikes a great balance. It gives you access to a wide range of tools—like customizable surveys, in-depth reports, and automation—without forcing you to pay a premium. This makes it a great option for small businesses that need a reliable survey tool without overspending, while still being powerful enough for larger companies that require advanced capabilities.

What is your favorite aspect of this product?

I really love about Zoho Survey is how easily it connects with other Zoho apps and even tools outside of Zoho. This makes a huge difference! For example, I can take the survey responses and automatically link them to my CRM, so I get a complete view of each customer without any extra work. It’s also super easy to connect survey data to email marketing tools, so I can quickly send personalized follow-up emails based on how people responded. Plus, integrating with reporting tools means I can analyze the data right away and make smarter decisions faster. Instead of juggling different platforms and trying to piece everything together,

What do you dislike most about this product?

The mobile experience for making and analyzing surveys could be better. While it's simple for people to take surveys on their phones, managing them from a phone or tablet isn’t as easy or smooth as it should be.

What recommendations would you give to someone considering this product?

If you want to save time and make your process smoother, make sure to set up automation right from the beginning. Zoho Survey has triggers and workflows that can automatically do things like send follow-up emails to people who completed your survey, or send the survey results to other tools you're already using. This way, you won’t have to manually send emails or organize the data yourself it happens automatically. By setting this up early, you’ll save a lot of time in the long run, and your whole process will be much more efficient and organized.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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