Zoho Survey Logo Award Winner Product Badge
Zoho Survey Logo Award Winner Product Badge
Zoho

Zoho Survey

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Zoho Survey
9.0 /10

What is Zoho Survey?

Zoho Survey is an online survey tool used to create surveys and research questionnaires. We have everything you need to create surveys easily, gather opinions, analyze data, and make smarter decisions.

Company Details


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Awards & Recognition

Zoho Survey won the following awards in the Survey Software category

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Zoho Survey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Survey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Survey?

0% Negative
10% Neutral
90% Positive

Pros

  • Transparent
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

87

Customizable Branding

87

Templates & Question Library

86

Branching and Logic

86

Collaboration

86

APIs and Integration

85

Role and User Management

85

Data Analysis and Visualization

84

Multi-Channel Distribution

83

Multi-Media Support

82

3rd-Party Integrations

82

Vendor Capability Ratings

Average 84

Ease of Data Integration

89

Ease of Implementation

86

Business Value Created

86

Breadth of Features

86

Usability and Intuitiveness

85

Ease of Customization

84

Quality of Features

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

79

Zoho Survey Reviews

Lucky S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

The Ideal Survey Solution for Zoho Users

Likeliness to Recommend

10 /10

What differentiates Zoho Survey from other similar products?

The admin tab offers manipulate over business enterprise-wide surveys, including user permissions and BI Analytics, ensuring a centralized and efficient control experience.

What is your favorite aspect of this product?

My preferred function is how Zoho Survey allows us to manipulate survey campaigns resultseasily while retaining a professional and a laugh enjoy for respondents.

What do you dislike most about this product?

The loss of superior customization alternatives inside the loose version is a main hassle for customers who need more manage over survey design and capability.

What recommendations would you give to someone considering this product?

For corporations focused on consumer comments, Zoho Survey makes it smooth to gather, organize, and analyze responses for higher provider improvement.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Claudia Q.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Streamlined Surveys with Seamless Integration

Likeliness to Recommend

10 /10

What differentiates Zoho Survey from other similar products?

Zoho Survey affords seamless integration with other Zoho packages, making it simpler to unify workflows and keep records consistency throughout platforms. Its reporting equipment supply specific insights into survey consequences.

What is your favorite aspect of this product?

My favourite thing of Zoho Survey is its seamless integration with the Zoho suite, allowing for smooth records sharing and workflow automation across programs.

What do you dislike most about this product?

One of my principal dislikes is the dearth of superior AI/ML competencies, which limits the depth of insights organizations can extract from their survey information.

What recommendations would you give to someone considering this product?

Take gain of the loose trial to discover Zoho Survey’s capabilities and notice if it aligns with your business needs and budget before committing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Rahul M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

Simple, Powerful, and Effective

Likeliness to Recommend

9 /10

What differentiates Zoho Survey from other similar products?

Zoho Survey stands out because it’s easy to use but still offers a lot of customization options. You can make surveys look exactly how you want, and it works really well with other Zoho apps, so if you already use Zoho products, everything connects smoothly. The reporting tools are also better than many other survey tools, giving you real-time data and customizable reports. Plus, it has strong security features to keep your data safe and meet privacy standards.

What is your favorite aspect of this product?

My favorite thing about this product is how easy it is to use while still offering powerful features. You can create and send surveys quickly without feeling lost in too many settings. At the same time, it gives you great tools to customize surveys and dive into detailed reports. The real-time updates and customizable templates help you stay organized and get useful insights fast. I also like how it works smoothly with other Zoho products, making it easier to manage all your data in one place.

What do you dislike most about this product?

I don’t like most about this product is that some of the more advanced features, like complex survey logic or custom branding, are only available in the more expensive plans. This can be a problem for smaller teams or those on a budget. Also, while the reporting features are good, they can be a bit tricky to use, especially for beginners who might find it hard to navigate some of the customization options.

What recommendations would you give to someone considering this product?

I would recommend starting with the free version to try out the basic features and see if it works for you. If you need more advanced tools like complex survey logic or custom branding, then think about upgrading to a paid plan. Take time to explore the reporting and customization options, as they can really help you get more value from the product. If you already use other Zoho tools, connecting them with Zoho Survey can make everything work more smoothly, especially when sharing and analyzing data.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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