Zoho Survey Logo Award Winner Product Badge
Zoho Survey Logo Award Winner Product Badge
Zoho

Zoho Survey

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Zoho Survey
9.0 /10

What is Zoho Survey?

Zoho Survey is an online survey tool used to create surveys and research questionnaires. We have everything you need to create surveys easily, gather opinions, analyze data, and make smarter decisions.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoho Survey won the following awards in the Survey Software category

Filter By

Zoho Survey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Survey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Survey?

0% Negative
10% Neutral
90% Positive

Pros

  • Transparent
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

87

Customizable Branding

87

Templates & Question Library

86

Branching and Logic

86

Collaboration

86

APIs and Integration

85

Role and User Management

85

Data Analysis and Visualization

84

Multi-Channel Distribution

83

Multi-Media Support

82

3rd-Party Integrations

82

Vendor Capability Ratings

Average 84

Ease of Data Integration

89

Ease of Implementation

86

Business Value Created

86

Breadth of Features

86

Usability and Intuitiveness

85

Ease of Customization

84

Quality of Features

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

79

Zoho Survey Reviews

Reed C.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Secure and Scalable Feedback Platform.

Likeliness to Recommend

10 /10

What differentiates Zoho Survey from other similar products?

We can include an integrated project management system for the survey campaigns. That might include things like task allocation, project time management, and group workflows of survey projects, in order to make the whole process-from concept to conclusion-easier.

What is your favorite aspect of this product?

A cool feature would be integrated project management for survey campaigns. This could include capabilities such as task management, project management, and workflows in collaboration with the survey project to make it easy from design to reporting.

What do you dislike most about this product?

A thing that could be developed within this platform is when dealing with huge sets or extensive surveys. The users also pointed out the thing that it may slow down while working. If you have really extended surveys or if trying to filter significant responses, which could be a reason in decreasing productivity in any kind of urgent scenario.

What recommendations would you give to someone considering this product?

Make use of its integration capabilities. Zoho Survey also seamlessly integrates with CRMs and analytics platforms to help you manage your data throughout your business applications. Plan how survey data will be incorporated into your business in order to take advantage of the platform's impact on decision-making, customer surveys, and employee engagement programs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ndereba M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Affordable, customizable, and great for Zoho users

Likeliness to Recommend

8 /10

What differentiates Zoho Survey from other similar products?

Zoho Survey stands out for being affordable, easy to use, and well-integrated with Zoho’s other tools. It offers great customization, strong reporting, and multilingual support, making it a solid choice for businesses.

What is your favorite aspect of this product?

My favorite aspect of Zoho Survey is its customization options. You can tailor the surveys to match your brand perfectly, from adding logos to changing themes. It makes the surveys feel more professional and engaging.

What do you dislike most about this product?

What I don’t love about Zoho Survey is that some of the more advanced features, like complex branching and reporting, are only available in the higher-tier plans. It might feel limiting if you're on the free or lower-tier plans.

What recommendations would you give to someone considering this product?

If you’re considering Zoho Survey, I recommend it if you’re already using other Zoho tools, as the integration is seamless. It’s perfect for creating professional surveys at an affordable price, but be aware that some advanced features require upgrading to a higher plan.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Anuj V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Best in class online survey form for businesses !

Likeliness to Recommend

10 /10

What differentiates Zoho Survey from other similar products?

Creating and Distributing surveys through Zoho is easiest of all as it helps in immediate collecting of data and provides immediate result on submitting the responses. It is easy to use and navigate and can be taken in multiple languages without any challenge at all. It has wide variety of customizable templates and functionalities for enhancing the user experience and make it the best. It is one of the most affordable surveys as it is cost effective and can be bought and be used for longer time by small and mid sized businesses

What is your favorite aspect of this product?

Collecting responses have never been this easy. Zoho Survey helps in collecting responses and analyzing responses from thousands of data is just effortless without any issue. The surveys are sent in quick way on emails and other mode of contacts and can be filled in through any device. We have also added pole creator for collecting polls and extracting insights , sentiments and outcome from individual or group responses

What do you dislike most about this product?

No problem found. We are using it from past many years and no complaint filed at all with regard to same.

What recommendations would you give to someone considering this product?

I would urge new and existing businesses to adopt Zoho Survey for capturing responses in quick and trouble free way as its usability is seamless and easy to comprehend. Now, with new additional features for capturing, sorting and grading individual responses have also been seen which helps in filtering and tagging of specific individual responses and helps to segregate. The surveys are easily customized from individual to individual in minutes without much effort and it is never a time consuming effort at all. The creation of surveys and questionnaire can be done simultaneously without much push

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Most Popular Zoho Survey Comparisons