Zoho Customer Reviews 2025 | Unified Communications as a Service

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Zoho

Composite Score

8.7 /10

CX Score

9.0 /10

67 Reviews Write a Review

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What is Zoho?

Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.

Company Details

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Awards & Recognition

Zoho won the following awards in the Unified Communications as a Service category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact

Latest Award, 2025

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

10 Top Rated Features

2025

Zoho Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho?

1% Negative

5% Neutral

94% Positive

Pros

Includes Product Enhancements
Performance Enhancing
Enables Productivity
Unique Features

Feature Ratings

Average 82

Secure Access

Centralized Management Portal

Mobility

Web & Desktop Conferencing

Communications

Session Border Controller

Analytics Reporting

Continuous UCC

Presence IM

Audio Transcription

Call Management

Vendor Capability Ratings

Average 80

Ease of Data Integration

Breadth of Features

Ease of Implementation

Quality of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Zoho Reviews

Sanya F.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Zoho CRM: A complete Solution at a Fair Cost

Likeliness to Recommend

10 /10

What differentiates Zoho from other similar products?

What differentiates Zoho from other similar products is how simple it is to use and adapt to the need of our workforce without much human inputs like the other similar products. It simply integrates with other products we use and works nicely with our workflow. It's also reasonably priced when compared to comparable items, therefore we made the right decision.

What is your favorite aspect of this product?

Myy favorite aspect of ZOHO is the integration aspect of the product. It simply integrates with other products we use and works nicely with our workflow.

What do you dislike most about this product?

What dislike most about ZOHO is the custom functions' programming language. Meanwhile, the document merge feature occasionally merges incorrect text and lacks typefaces. Also, the quality of the downloadeable charts are not too good.

What recommendations would you give to someone considering this product?

For those who have never used any of the other CRMs available, Zoho is a fantastic choice for beginners. Using this program has been an incredible experience for me. To the extent that I advise all of my company development customers to use this CRM when they launch their enterprises. So, I would recommend!

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Maria D.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Good system

Likeliness to Recommend

9 /10

What is your favorite aspect of this product?

I love how everything is streamlined and connected. i can use the entire interface with many features. i love calendar integration

What do you dislike most about this product?

inexpensive

What recommendations would you give to someone considering this product?

Implementation and configuration within Admin console is very ease.

Pros

Enables Productivity
Inspires Innovation
Over Delivered
Continually Improving Product

Gertrude U.

Role: Information Technology
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Cool product, definitely worth using

Likeliness to Recommend

9 /10

What differentiates Zoho from other similar products?

Its ability to provides a comprehensive suite of collaboration and productivity for businesses.

What is your favorite aspect of this product?

It's automated workflow and real-time messaging features

What do you dislike most about this product?

Difficulty with managing communication thread, as threads can become cluttered and difficult to follow, making it challenging to track conversations and decisions.

What recommendations would you give to someone considering this product?

Assess your team's size and structure, and also ensure it integrates well with other tools.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Zoho

What is Zoho?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Zoho Ratings

90 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Zoho?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Access Establishment of a VPN session to the internal phone system.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Communications Includes communication portals, secure messaging, and automated alerts.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Presence IM Knowing the availability of users.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Reviews

Sanya F.

Zoho CRM: A complete Solution at a Fair Cost

Likeliness to Recommend

Pros

Maria D.

Good system

Likeliness to Recommend

Pros

Gertrude U.

Cool product, definitely worth using

Likeliness to Recommend

Pros

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Feature Ratings

Secure Access

Centralized Management Portal

Mobility

Web & Desktop Conferencing

Communications

Session Border Controller

Analytics Reporting

Continuous UCC

Presence IM

Audio Transcription

Call Management

Vendor Capability Ratings

Ease of Data Integration

Breadth of Features

Ease of Implementation

Quality of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training