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Zoho Logo Award Winner Product Badge
Zoho

Zoho

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Zoho
8.8 /10

What is Zoho?

Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.

Company Details


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Awards & Recognition

Zoho won the following awards in the Unified Communications as a Service category

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Zoho Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho?

1% Negative
5% Neutral
94% Positive

Pros

  • Includes Product Enhancements
  • Performance Enhancing
  • Unique Features
  • Altruistic

Feature Ratings

Average 83

Secure Access

86

Centralized Management Portal

85

Mobility

85

Communications

84

Session Border Controller

84

Web & Desktop Conferencing

84

Continuous UCC

82

Analytics Reporting

82

Presence IM

82

Third-Party Integration

81

Call Management

81

Vendor Capability Ratings

Average 81

Breadth of Features

84

Ease of Data Integration

84

Quality of Features

83

Business Value Created

83

Ease of Implementation

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Usability and Intuitiveness

81

Vendor Support

80

Ease of Customization

78

Availability and Quality of Training

77

Zoho Reviews

Gertrude U.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Cool product, definitely worth using

Likeliness to Recommend

9 /10

What differentiates Zoho from other similar products?

Its ability to provides a comprehensive suite of collaboration and productivity for businesses.

What is your favorite aspect of this product?

It's automated workflow and real-time messaging features

What do you dislike most about this product?

Difficulty with managing communication thread, as threads can become cluttered and difficult to follow, making it challenging to track conversations and decisions.

What recommendations would you give to someone considering this product?

Assess your team's size and structure, and also ensure it integrates well with other tools.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sailja Raj N.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

Lots of space to work on

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

Easy for team messaging, if you have Zoho One it's actually nice to have becuase your Cliq can transfer between apps and you can keep conatct with team mates as you trouble shoot or go through apps and drives. Easy access between team members which makes it easier to work. Within the Zoho Suite of apps, the Cliq web version is 'pervasive' - you can continue chat conversations across Zoho Mail, Connect, etc.

What recommendations would you give to someone considering this product?

Make sure to purchase Zoho One as a whole, because its mostly preferable for whole Zoho users.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Siddhant R.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

fantastic and ease of use

Likeliness to Recommend

10 /10

What differentiates Zoho from other similar products?

manages all data and holidays

What is your favorite aspect of this product?

leave can track all over

What do you dislike most about this product?

none it does not have any dislikes

What recommendations would you give to someone considering this product?

please use it for management purpose

Pros

  • Enables Productivity
  • Trustworthy
  • Fair
  • Helps Innovate

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