Zoom Video Communications, Inc.

Zoom Spaces

Composite Score

8.1 /10

CX Score

8.3 /10

49 Reviews Write a Review

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What is Zoom Spaces?

The modern workspaces for hybrid teams, Zoom Spaces bring HD video collaboration into any space - in the office, in the classroom, or at home - and enable in-person and remote participants to interact in real time. Simple to start a meeting, book a room, and share content, Zoom Spaces are the conference room experience that make it easy to run or join video meetings with a tap of a button.

Company Details

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Awards & Recognition

Zoom Spaces won the following awards in the Digital Signage category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

1 Top Rated Capabilities

2 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2 Top Rated Capabilities

1 Top Rated Features

2023

Zoom Spaces Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Spaces.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

89 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Spaces?

4% Negative

2% Neutral

94% Positive

Pros

Client Friendly Policies
Trustworthy
Efficient Service
Respectful

Feature Ratings

Average 79

Corporate and Internal Communication

Streaming/Broadcast

Centralized Display Management

Security

Integration

Access Permissions Management

Mobile Access

Content Management

Extensibility

Cloud-Based

Device Management

Vendor Capability Ratings

Average 79

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Business Value Created

Ease of Data Integration

Vendor Support

Breadth of Features

Ease of Customization

Zoom Spaces Reviews

Martha J.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Allows all our staff to be present, no matter wher

Likeliness to Recommend

10 /10

What differentiates Zoom Spaces from other similar products?

It is reliable and provides good quality audio and video conferences. We've had issues with other web conferencing solutions, but not Zoom.

What is your favorite aspect of this product?

I like being able to share documents and be able to make presentations through Zoom, it is excellent for conducting webinars, very complete when it comes to dynamic meetings where you interact and share information, it has all kinds of tools for attendees to participate, it is reliable and provides good quality audio and video conferences.

What do you dislike most about this product?

Ability to use multiple monitors or be able to configure each one, there are no filters for appearance or accessories

What recommendations would you give to someone considering this product?

Zoom is perfect for remote employees, whether it's for large or small businesses or employees who travel frequently. It makes video calls very easy. The app is also easy to use.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Dario A.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Disappoint Every time we have issue with macOS

Likeliness to Recommend

3 /10

What differentiates Zoom Spaces from other similar products?

We prefer other tool like Google meet

What is your favorite aspect of this product?

Nothing Is not the best

What do you dislike most about this product?

Not work properly with MacOS

What recommendations would you give to someone considering this product?

We prefer other tool

Pros

Efficient Service
Inspires Innovation
Client Friendly Policies
Performance Enhancing

Cons

Inhibits Innovation
Less Generous
Less Transparent

Kenan M.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Has failed to improve it's product over time!

Likeliness to Recommend

7 /10

What differentiates Zoom Spaces from other similar products?

Zoom was one of the first companies in this industry so there is the added benefit of dealing with a support team that may be more built out than other companies!

What is your favorite aspect of this product?

It is easy to use and efficient.

What do you dislike most about this product?

The features have not improved over time and there are now better options.

What recommendations would you give to someone considering this product?

Very good for very large meetings!

Pros

Reliable
Enables Productivity
Efficient Service
Respectful

Cons

Slower Product Innovation
Commodity Features
Leverages Incumbent Status

Zoom Spaces

What is Zoom Spaces?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Zoom Spaces Ratings

85 Likeliness to Recommend

89 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Zoom Spaces?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Corporate and Internal Communication Ability for a company to visually communicate and deliver corporate news, updates, mission-critical information, employee recognition, meeting space, room etc

Streaming/Broadcast The ability broadcast live content from a wide range of sources, such as Microsoft Teams, Zoom, and YouTube Live, etc.

Centralized Display Management The ability to manage all digital signage from a centralized SaaS platform.

Security Ability to present directly from local content (intranet) as opposed uploading content to vendor's site.

Integration The ability to connect to a wide range of displays with minimal additional hardware requirements. Hardware agnostic solutions are ideal.

Access Permissions Management The ability to control user access permissions, and to assign “curators” for managing display content.

Mobile Access Ability to manage displays and display content via mobile device (Phone, Tablet, etc.).

Content Management The ability to centrally store or manage content shared on the displays.

Extensibility The ability easily to add or subtract managed displays without impacting the overall system.

Cloud-Based The system provides a cloud-based option.

Device Management Ability to manage digital media player devices, view the status of players via a dashboard, assign IP addresses, and update software.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Zoom Spaces Reviews

Martha J.

Allows all our staff to be present, no matter wher

Likeliness to Recommend

Pros

Dario A.

Disappoint Every time we have issue with macOS

Likeliness to Recommend

Pros

Cons

Kenan M.

Has failed to improve it's product over time!

Likeliness to Recommend

Pros

Cons

1
Since last award

1
Since last award

Feature Ratings

Corporate and Internal Communication

Streaming/Broadcast

Centralized Display Management

Security

Integration

Access Permissions Management

Mobile Access

Content Management

Extensibility

Cloud-Based

Device Management

Vendor Capability Ratings

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Quality of Features

Business Value Created

Ease of Data Integration

Vendor Support

Breadth of Features

Ease of Customization