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Zoom Video Communications, Inc.

Zoom Workplace

Composite Score

9.0 /10

CX Score

9.2 /10

120 Reviews Write a Review

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What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details

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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact

Latest Award, 2025

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

6 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

9 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

6 Top Rated Features

2022

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative

1% Neutral

97% Positive

Pros

Reliable
Efficient Service
Continually Improving Product
Effective Service

Feature Ratings

Average 85

Communications

Mobility

Web & Desktop Conferencing

Audio Transcription

Call Management

Secure Access

Third-Party Integration

Centralized Management Portal

Speech Access and Personal Assistant

Presence IM

Analytics Reporting

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Zoom Workplace Reviews

Victoria Mawedo I.

Role: Public Sector
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Keep connecting people round the World in a room

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

I love its simplicity and how stable it is, especially for video and audio calls.

What is your favorite aspect of this product?

My favorite thing about Zoom Workplace is how reliable the video and audio quality are, even with poor internet

What do you dislike most about this product?

The constant updates can be a little annoying, and some features feel a bit hidden or harder to find.

What recommendations would you give to someone considering this product?

I can't think of any recommendation now but I would say explore others areas beyond just video calls

Pros

Inspires Innovation
Saves Time
Over Delivered
Transparent

Bradley D.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

The best online meeting platform there is.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It's the best experience for the end user and the most consistent and reliable.

What is your favorite aspect of this product?

The ease of use and overall meeting video & audio quality, as well as the scheduler.

What do you dislike most about this product?

There's no element I dislike.

What recommendations would you give to someone considering this product?

I'd recommend this product to anyone and everyone requiring an online meeting platform.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Fredrick M.

Role: Human Resources
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

A great and wonderful product

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

The Ease of usability.

What is your favorite aspect of this product?

Video calls.

What do you dislike most about this product?

Nothing in particular

What recommendations would you give to someone considering this product?

It is a nice product to use.

Pros

Performance Enhancing
Unique Features
Efficient Service
Respectful

Zoom Workplace

What is Zoom Workplace?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Zoom Workplace Ratings

90 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Zoom Workplace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Secure Access Establishment of a VPN session to the internal phone system.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Presence IM Knowing the availability of users.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoom Workplace Reviews

Victoria Mawedo I.

Keep connecting people round the World in a room

Likeliness to Recommend

Pros

Bradley D.

The best online meeting platform there is.

Likeliness to Recommend

Pros

Fredrick M.

A great and wonderful product

Likeliness to Recommend

Pros

Most Popular Zoom Workplace Comparisons

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Feature Ratings

Communications

Mobility

Web & Desktop Conferencing

Audio Transcription

Call Management

Secure Access

Third-Party Integration

Centralized Management Portal

Speech Access and Personal Assistant

Presence IM

Analytics Reporting

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Availability and Quality of Training