Zscaler, Inc.

Zscaler Secure Web Security

Composite Score

7.7 /10

CX Score

7.8 /10

37 Reviews Write a Review

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What is Zscaler Secure Web Security?

Zscaler Web Security provides unmatched security, visibility and control, going beyond the basics of web content filtering.

Company Details

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Zscaler Secure Web Security Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zscaler Secure Web Security.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

91 Plan to Renew

72 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zscaler Secure Web Security?

3% Negative

10% Neutral

87% Positive

Pros

Security Protects
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 79

URL Filtering

URL Categorization

Rule Based Policy Engine

Bandwidth Utilization Management

SSL Scanning

Unified Management Interface

Sandboxing

Application Control

Analytics and Reporting

Malware Detection

Directory Integration

Vendor Capability Ratings

Average 76

Quality of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Zscaler Secure Web Security Reviews

Palak G.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Threat intel sometimes block falsepositve

Likeliness to Recommend

8 /10

What differentiates Zscaler Secure Web Security from other similar products?

ZIa policies

What is your favorite aspect of this product?

Sanboxing at the time of download itself

What do you dislike most about this product?

Reports unmatches sometimes

What recommendations would you give to someone considering this product?

Zia app connectivity must be checked

Pros

Saves Time
Helps Innovate
Continually Improving Product
Reliable

Vivek D.

Role: Information Technology
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Zscaler Delivers Seamless, Scalable SASE sol.

Likeliness to Recommend

10 /10

What differentiates Zscaler Secure Web Security from other similar products?

True Cloud-Native Architecture (Not Just Cloud-Hosted) Unlike legacy vendors who moved hardware appliances to the cloud, Zscaler was built from the ground up as a cloud-native platform, offering scalability, reliability, and near-zero latency from over 150+ global data centers. Integrated DLP, CASB, and Advanced Threat Protection Instead of bolt-on solutions, Zscaler offers deeply integrated data loss prevention, cloud app control, sandboxing, and threat intel—simplifying deployment and visibility.

What is your favorite aspect of this product?

Zscaler Secure Web Security is its cloud-native scalability and inline SSL inspection at scale without impacting user experience.This allows organizations to enforce strong security policies globally, with full visibility into encrypted traffic, all while keeping performance fast and consistent—no matter where users are working from.

What do you dislike most about this product?

Complexity in Policy Configuration and Troubleshooting While powerful, Zscaler's policy engine and traffic flow can be complex—especially for new admins. Tracing an issue through multiple policy layers (access, SSL, DLP, CASB, firewall) often requires deep understanding and reliance on support or logs.

What recommendations would you give to someone considering this product?

Enable secure service eadge security enforcement with off-fabric users and allow private application access with securely with and without agent. also visiblity is also very deep and intergration of ticket management tool is avilable.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mansi K.

Role: Consultant
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Fantastic product!

Likeliness to Recommend

8 /10

What differentiates Zscaler Secure Web Security from other similar products?

It is different because it words entirely in the cloud. It focus on security with zero-trust approach, protecting internet traffic and cloud apps.

What is your favorite aspect of this product?

It eliminates the needs for on-site hardware, making it easy to scale and usage.

What do you dislike most about this product?

It's setup and configuration can be complex, especially for organizations without dedicated IT team.

What recommendations would you give to someone considering this product?

If you are looking for a scalable, cloud-fist security solution, especially if they have a remote workforce.

Zscaler Secure Web Security

What is Zscaler Secure Web Security?

Company Details

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Awards & Recognition

Zscaler Secure Web Security Ratings

84 Likeliness to Recommend

91 Plan to Renew

72 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Zscaler Secure Web Security?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

URL Filtering Manages and controls websites that end users can visit. Filters unwanted websites based on URL and can support real-time reputation incl. certificate validation

URL Categorization The solution performs real-time unknown URL categorization supported by an out-of-the-box library of policies.

Rule Based Policy Engine The solution comes out of the box with a library of customizable policies covering device type, user ID, user group, and multiple attributes.

Bandwidth Utilization Management The solution can limit bandwidth usage by controlling uplink and downlink traffic on certain websites and time-based policies.

SSL Scanning Scan and monitor websites with SSL security for malicious content.

Unified Management Interface The solution allows for multi-instance deployments (hybrid, cloud and on-premise) to be managed via a single administrative interface.

Sandboxing Inspection of executable files in a protected environment to detect malicious behavior. Performs real-time analysis of web objects using browser code emulation.

Application Control The solution provides ICAP support, anti-circumvention support, and an auto-record function of all traffic session details.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Malware Detection Detects malware based on signature-based and heuristic engines

Directory Integration The solution integrates with AD or LDAP to manage web security policies in the organization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Zscaler Secure Web Security Reviews

Palak G.

Threat intel sometimes block falsepositve

Likeliness to Recommend

Pros

Vivek D.

Zscaler Delivers Seamless, Scalable SASE sol.

Likeliness to Recommend

Pros

Mansi K.

Fantastic product!

Likeliness to Recommend

1
Since last award

Feature Ratings

URL Filtering

URL Categorization

Rule Based Policy Engine

Bandwidth Utilization Management

SSL Scanning

Unified Management Interface

Sandboxing

Application Control

Analytics and Reporting

Malware Detection

Directory Integration

Vendor Capability Ratings

Quality of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration