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Zulip Logo Award Winner Product Badge
Zulip

Zulip

Composite Score
9.3 /10
CX Score
9.3 /10
Category
Zulip
9.3 /10

What is Zulip?

Zulip is designed around conversations that are labeled with topics, to make communication organized and efficient. It’s easy to get an overview of what conversations are happening, and to read one conversation at a time.

Company Details


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Awards & Recognition

Zulip won the following awards in the Business Instant Messaging - Midmarket category

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Zulip Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zulip.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

96 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zulip?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Client Friendly Policies

Feature Ratings

Average 93

Instant Messaging

98

Granular Access Management

94

Notifications

93

Search

90

File Sharing Collaboration

89

Vendor Capability Ratings

Average 90

Business Value Created

95

Ease of Implementation

94

Quality of Features

94

Ease of IT Administration

93

Vendor Support

92

Ease of Data Integration

91

Breadth of Features

88

Product Strategy and Rate of Improvement

88

Ease of Customization

88

Usability and Intuitiveness

88

Availability and Quality of Training

82

Zulip Reviews

Chris B.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Perfect product for my team

Likeliness to Recommend

10 /10

What differentiates Zulip from other similar products?

1) The straightforward and hierarchical ability to organize messages within the organization. Easy division into channels and sub-division of those channels into topics makes for a much more user-friendly experience -- it's obvious to find the information you need and stay on top of messages that are relevant to you. 2) The ability to write easily in Markdown, Python, etc. makes for easy presentation of important information. 3) The academic discount is a gamechanger for my team, personally.

What is your favorite aspect of this product?

Division of channels into topics

What do you dislike most about this product?

Occasionally, uploading large files can be slightly buggy, but this is a pretty rare circumstance.

What recommendations would you give to someone considering this product?

Give it a try!

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Public Sector
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Oct 2024

Easy to use and customize, free for academics!

Likeliness to Recommend

10 /10

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Saves Time

Daniel S.

  • Role: Operations
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

The best tool for open collaboration.

Likeliness to Recommend

10 /10

What differentiates Zulip from other similar products?

Compared to MS Teams or Slack, it does a great job to keep conversations focussed and to continue stalled threads.

What is your favorite aspect of this product?

The way in organize thepublic communication with hundreds of people

What do you dislike most about this product?

That I am not able to quote portions if a longer post from the Android client.

What recommendations would you give to someone considering this product?

It is a good fit if you plan to keep detailed discussion for a bigger group if people.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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