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Zulip Logo Award Winner Product Badge
Zulip

Zulip

Composite Score
9.3 /10
CX Score
9.3 /10
Category
Zulip
9.3 /10

What is Zulip?

Zulip is designed around conversations that are labeled with topics, to make communication organized and efficient. It’s easy to get an overview of what conversations are happening, and to read one conversation at a time.

Company Details


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Awards & Recognition

Zulip won the following awards in the Business Instant Messaging - Midmarket category

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Zulip Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zulip.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

96 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zulip?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Client Friendly Policies

Feature Ratings

Average 93

Instant Messaging

98

Granular Access Management

94

Notifications

93

Search

90

File Sharing Collaboration

89

Vendor Capability Ratings

Average 90

Business Value Created

95

Ease of Implementation

94

Quality of Features

94

Ease of IT Administration

93

Vendor Support

92

Ease of Data Integration

91

Breadth of Features

88

Product Strategy and Rate of Improvement

88

Ease of Customization

88

Usability and Intuitiveness

88

Availability and Quality of Training

82

Zulip Reviews

Pete G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Lots of features, unique approach

Likeliness to Recommend

10 /10

What differentiates Zulip from other similar products?

We use Zulip to provide technical support for our open source projects. Zulip supports "login with GitHub", which greatly encourages participation by avoiding the friction of users having to create a separate account to access our support forums. We also were able to import the full discussion history from our previous chat platform without any trouble. Compared to competitors such as Discord, Zulip has better features for tracking and resolving support tickets -- it's not merely a chat window. They have full desktop apps, mobile apps, and a web browser interface.

What is your favorite aspect of this product?

The "enterprise" type features compared to other chat apps, for example "mark unread", "move this and following comments to a new thread", markdown formatting, etc.

What do you dislike most about this product?

The two features I would most like to see: 1. Global user profiles, allowing a single login+profile to be used across multiple Zulip communities (Discord recently added this). 2. A setting to allow anonymous internet users to browse forum discussions without needing to login. For a support forum, this would greatly increase participation by allowing people to see the thread before they reply (Gitter offered this).

What recommendations would you give to someone considering this product?

Zulip's software development is done as open source, and their everyday engineering team discussions take place on a public Zulip server. If you want to see what the product is like, join their server -- it's very interesting!

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Savvas R.

  • Role: Student Academic
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic product easy to use

Likeliness to Recommend

10 /10

What differentiates Zulip from other similar products?

The ease of use and the ability to have a minimal yet fully functioning application.

What is your favorite aspect of this product?

The application on my laptop is functioning very well, there is a lot of flexibility in moving topics around and keeping everything well organized.

What do you dislike most about this product?

Overall, I don't have any strong dislikes as we love to use this product.

What recommendations would you give to someone considering this product?

Try it out, while it is a bit different than the usual tools we have, it is easy to learn and intuitive.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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