Zulip Logo Award Winner Product Badge
Zulip Logo Award Winner Product Badge
Zulip

Zulip

Composite Score
9.3 /10
CX Score
9.3 /10
Category
Zulip
9.3 /10

What is Zulip?

Zulip is designed around conversations that are labeled with topics, to make communication organized and efficient. It’s easy to get an overview of what conversations are happening, and to read one conversation at a time.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zulip won the following awards in the Business Instant Messaging - Midmarket category

Filter By

Zulip Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zulip.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

96 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zulip?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Client Friendly Policies

Feature Ratings

Average 93

Instant Messaging

98

Granular Access Management

94

Notifications

93

Search

90

File Sharing Collaboration

89

Vendor Capability Ratings

Average 90

Business Value Created

95

Ease of Implementation

94

Quality of Features

94

Ease of IT Administration

93

Vendor Support

92

Ease of Data Integration

91

Breadth of Features

88

Product Strategy and Rate of Improvement

88

Ease of Customization

88

Usability and Intuitiveness

88

Availability and Quality of Training

82

Zulip Reviews

Miguel P.

  • Role: Student Academic
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

An excellent framework for universities

Likeliness to Recommend

10 /10

What differentiates Zulip from other similar products?

It just works. We use the cloud service with over 1000 users (students and professors) with lots of channels and everything goes smoothly.

What is your favorite aspect of this product?

Channels. We use channels for subjects (every year lots of professors create a new channel) and also students create channels for organizing the group assignments.

What do you dislike most about this product?

I miss an "archive channel" feature to get rid of old, unused channels.

What recommendations would you give to someone considering this product?

The cloud version is really great and you avoid any trouble installing, setting up and updating.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Joshua D.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Independent, generous, and organized.

Likeliness to Recommend

10 /10

What differentiates Zulip from other similar products?

Zulip stands out in its message organization model, access management, commitment to privacy, and generosity for education users. Compared to Slack, Teams, or Discord, Zulip understands communication should be organized at different levels of abstraction: channels group similar topics, and threaded topics should be focused on specific conversations that can be marked complete when done. It's the best of IM and email combined, and no other messaging software comes close to this level of clarity and organization. Also, it was super easy for me as an academic running a research lab to request free access to the Zulip Cloud Standard tier!

What is your favorite aspect of this product?

I love everything about Zulip. It does what it came to do (instant messaging for teams) very well, doesn't try to shove extra features in that don't make sense (e.g., tons of emphasis on chatbots, AI, etc.) and packages it all in a very usable, settings/management-rich interface. The company is also very generous to be providing Zulip Cloud Standard to my academic lab for free, which I'm grateful for.

What do you dislike most about this product?

I genuinely have no complaints. This software does exactly what I want it to do.

What recommendations would you give to someone considering this product?

I can't speak to what using this at an organization of hundreds or thousands of people would be like, but Zulip is the ideal, hands-down best choice for small teams.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Student Academic
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2024

Fantastic solution for researchers using math

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zulip Comparisons