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Zulip Logo Award Winner Product Badge
Zulip

Zulip

Composite Score
9.3 /10
CX Score
9.3 /10
Category
Zulip
9.3 /10

What is Zulip?

Zulip is designed around conversations that are labeled with topics, to make communication organized and efficient. It’s easy to get an overview of what conversations are happening, and to read one conversation at a time.

Company Details


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Awards & Recognition

Zulip won the following awards in the Business Instant Messaging - Midmarket category

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Zulip Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zulip.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

96 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zulip?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Client Friendly Policies

Feature Ratings

Average 93

Instant Messaging

98

Granular Access Management

94

Notifications

93

Search

90

File Sharing Collaboration

89

Vendor Capability Ratings

Average 90

Business Value Created

95

Ease of Implementation

94

Quality of Features

94

Ease of IT Administration

93

Vendor Support

92

Ease of Data Integration

91

Breadth of Features

88

Product Strategy and Rate of Improvement

88

Ease of Customization

88

Usability and Intuitiveness

88

Availability and Quality of Training

82

Zulip Reviews

Michal V.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Good tool for management

Likeliness to Recommend

10 /10

What differentiates Zulip from other similar products?

Clear design

What is your favorite aspect of this product?

It isi simple and open source

What do you dislike most about this product?

Some features missing

What recommendations would you give to someone considering this product?

It is better than Slack

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rafael G.

  • Role: Student Academic
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

We're all in love with Zulip!

Likeliness to Recommend

10 /10

What differentiates Zulip from other similar products?

Zulip is super intuitive and pleasant. I had tried several other products (Slack, Mattermost, Discord) but never found the same degree of comfort and easiness as with Zulip.

What is your favorite aspect of this product?

Very intuitive and easy to use.

What do you dislike most about this product?

Nothing to add, it fulfils our needs. Maybe including a calendar could be an improvement!

What recommendations would you give to someone considering this product?

You can just give it a try! It helps to think of the structure of the channels in advance.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Hugo B.

  • Role: Consultant
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Always a pleasure to use

Likeliness to Recommend

9 /10

What differentiates Zulip from other similar products?

It's functions so smoothly. Notifications are pleasurable instead of annoying. Good use of style to enhance use experience. Accessible for open source projects. Easy to search history.

What is your favorite aspect of this product?

The way mobile notifications are 'just right'.

What do you dislike most about this product?

Not sure, no frustrations so far

What recommendations would you give to someone considering this product?

Excellent for open source projects

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

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