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Zuora Inc

Zuora CPQ

Composite Score

6.5 /10

CX Score

7.0 /10

20 Reviews Write a Review

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What is Zuora CPQ?

Zuora CPQ lets you sell and nurture subscriptions without breaking your sales and customer care processes. Subscription businesses today are shifting from configuring a product to configuring a deal. Deals are a mixed bag of different charge models, contract durations, billing frequencies and more. With Zuora CPQ, you can easily guide your sales reps through the most complex deal arrangements, fast.

Company Details

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Awards & Recognition

Zuora CPQ won the following awards in the Configure, Price, Quote category

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1 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Zuora CPQ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zuora CPQ.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

96 Plan to Renew

1
Since last award

65 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zuora CPQ?

11% Negative

8% Neutral

81% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Cons

Under Delivered
Less Friendly Negotiation

Feature Ratings

Average 68

Renewal Management

Reporting and Analytics

Rules Engine

Multi Currency

Product and Service Configuration

Quote Development and Administration

Catalog Management

Workflow & Approvals

Discounting Management

Visual Configuration

Guided Selling

Vendor Capability Ratings

Average 66

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Vendor Support

Ease of Data Integration

Zuora CPQ Reviews

Magreat W.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Good reporting and overall tracking

Likeliness to Recommend

9 /10

What differentiates Zuora CPQ from other similar products?

For our company, being able to suspend client accounts without cancellations has been quite helpful. Additionally, packaged bundles utilize it to update our CRM with billing information, automate billing, and send billing email reminders. Zuora is a powerful platform that enables us to input billing data into our CRM, such as renewal dates, so that our renewals team can guarantee that clients have a positive renewal experience.

What is your favorite aspect of this product?

Zuora is used throughout our company for everything from making one-time purchases and yearly membership subscriptions to issuing refunds and incentives. In respect of a billing system targeted at large businesses, I believe Zuora to be one of the most comprehensive software packages because of its significant scalability. Zuora CPQ is also used by us to handle forms and get quotations.

What do you dislike most about this product?

Due to the software's robustness and the variety of features and potentialities it possesses, Zuora has a very slow learning curve. Because of this, it is important to concentrate on training new users because this issue frequently arises. The lack of analytics raises concerns about the timeliness and accuracy of the data. Although they were kind, no one ever went above.

What recommendations would you give to someone considering this product?

For subscription businesses to be able to bill their clients, Zuora is a fantastic solution. According to business requirements, the rules engine in Zuora CPQ may add, change, or remove goods. Additionally, it permits packaging, including the collection of popular features into editions.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Marianne d.

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Great for tough transactions

Likeliness to Recommend

8 /10

What differentiates Zuora CPQ from other similar products?

We have been able to simplify subscriptions and invoicing at the same time, which has significantly reduced the total cost of running the business. It offers a very fast value of the work. Standard personalization enables all users to develop quick and practical solutions to enhance the overall job.

What is your favorite aspect of this product?

Zuora is being used in a very beneficial way. I've tried a lot of interactive training materials, but theirs are among the finest. Any salesperson can easily pick it up and utilize it since it is so comprehensive. Now that we have information about our possibilities in one location, we are using this to complete new agreements. We can modify things right away thanks to it.

What do you dislike most about this product?

The information that can be expressed on invoices is restricted and untidy. Instead of being more comprehensive, customer service works too hard to close the case swiftly. Although functional, it still requires improvement. Because there are so many layers of complexity, it takes many clicks to eventually accomplish what I want. Numerous reports and capabilities are available, however, they might be challenging to use and understand.

What recommendations would you give to someone considering this product?

If you have a staff to handle Zuora and concentrate just on one application, it's fantastic. Zuora CPQ helps sales teams close complicated agreements including various charge models, contract lengths, billing frequency, and other factors. Zuora offers versatility with product changing, allows changes in quantity or pricing, and delivers all configuration information on a single screen.

Pros

Helps Innovate
Continually Improving Product
Effective Service
Inspires Innovation

Deev P.

Role: C-Level
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Dec 2021

CPQ is very good and easy.It saves time

Likeliness to Recommend

7 /10

What differentiates Zuora CPQ from other similar products?

Don't know about other products

What is your favorite aspect of this product?

Approval process

What do you dislike most about this product?

Product structure

What recommendations would you give to someone considering this product?

Not any specific

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Zuora CPQ

What is Zuora CPQ?

Company Details

Book a Free Demo Today!

Awards & Recognition

Zuora CPQ Ratings

75 Likeliness to Recommend

96 Plan to Renew

1 Since last award

65 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Zuora CPQ?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Rules Engine Automatically includes products that must go together, such as shipping fees or warranties.

Multi Currency Includes multi-currency accounting, multi-currency transactions, and multi-currency reporting.

Product and Service Configuration Allows users to configure products or services themselves through searching and filtering the product catalog to select items to be added to the quote.

Quote Development and Administration Generate branded proposals with product descriptions, pricing, visuals, content information and terms and conditions in usable format (pdf, word, xls).

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Discounting Management Ability to add and manage discounts to products on a quote as a percentage, volume, dollar, terms etc.

Visual Configuration Ability to custom-configure products using interactive 2D or 3D visualizations.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Zuora CPQ Reviews

Magreat W.

Good reporting and overall tracking

Likeliness to Recommend

Pros

Marianne d.

Great for tough transactions

Likeliness to Recommend

Pros

Deev P.

CPQ is very good and easy.It saves time

Likeliness to Recommend

Pros

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Feature Ratings

Renewal Management

Reporting and Analytics

Rules Engine

Multi Currency

Product and Service Configuration

Quote Development and Administration

Catalog Management

Workflow & Approvals

Discounting Management

Visual Configuration

Guided Selling

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Vendor Support

Ease of Data Integration