Ada Logo
Ada Logo
Ada

Ada

Composite Score
7.7 /10
CX Score
7.8 /10
Category
Ada
7.7 /10

What is Ada?

Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.

Company Details


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Awards & Recognition

Ada won the following awards in the Chatbots category

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Ada Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ada.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ada?

6% Negative
6% Neutral
88% Positive

Pros

  • Helps Innovate
  • Respectful
  • Efficient Service
  • Caring

Feature Ratings

Average 78

Integration With CRM

83

Application Programming Interface

83

Scheduled Availability

83

Workflow Processing

80

Personalized Service

79

Multi-channel

79

Learning and Adaptability

78

Knowledgebase

78

Translation

77

Natural Language Processing

75

Leads Generation

75

Vendor Capability Ratings

Average 80

Ease of Implementation

85

Quality of Features

84

Usability and Intuitiveness

83

Business Value Created

81

Availability and Quality of Training

80

Vendor Support

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Ease of IT Administration

78

Breadth of Features

77

Ease of Data Integration

75

Ada Reviews

Quoc Tuan H.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Fantastic virtual assistant product!

Likeliness to Recommend

10 /10

What differentiates Ada from other similar products?

Great prpduct support

What is your favorite aspect of this product?

Training and creating content

What do you dislike most about this product?

Better implementation of translation

What recommendations would you give to someone considering this product?

Nothing comes to mind

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gathendu W.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

An Amazing Customer Care Tool

Likeliness to Recommend

8 /10

What differentiates Ada from other similar products?

Unlike many of the competitors, Ada personalizes conversations for a better experience and to handle and customer uniquely. It also serves as a marketing channel thanks to targeted messaging.

What is your favorite aspect of this product?

I like that using Ada is easy and that the software offers some competitive features in the industry. The software is cost effective and I like that it personalizes conversations. Acts as a great marketing software.

What do you dislike most about this product?

Since Ada hasn't failed us, I have no dislikes to list here.

What recommendations would you give to someone considering this product?

For best customer care experience, I recommend Ada. It makes conversations with clients easy and at the same time, the business can use the software for marketing needs.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Nyambura K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Perfection Redefined - That is How I describe Ada

Likeliness to Recommend

9 /10

What differentiates Ada from other similar products?

When it comes to offering assistance to clients/customers, Ada goes over and beyond to ensure the conversations are personalized and this helps customers make the best decisions.

What is your favorite aspect of this product?

I like the personalization aspect of Ada when it comes to customer engagements I like that despite Ada being very effective it is affordable and customizable Deploying and using Ada is straightforward.

What do you dislike most about this product?

It is one tool that hasn't give me any headache when using and interacting with it.

What recommendations would you give to someone considering this product?

Ada is what you need to keep your customers happy and satisfied when engaging wit them thanks to the personalization aspect of the software. I would recommend this tool to any business without a blink

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

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