Ada Logo
Ada Logo
Ada

Ada

Composite Score
7.7 /10
CX Score
7.8 /10
Category
Ada
7.7 /10

What is Ada?

Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.

Company Details


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Awards & Recognition

Ada won the following awards in the Chatbots category

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Ada Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ada.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ada?

6% Negative
6% Neutral
88% Positive

Pros

  • Helps Innovate
  • Respectful
  • Efficient Service
  • Caring

Feature Ratings

Average 78

Integration With CRM

83

Application Programming Interface

83

Scheduled Availability

83

Workflow Processing

80

Personalized Service

79

Multi-channel

79

Learning and Adaptability

78

Knowledgebase

78

Translation

77

Natural Language Processing

75

Leads Generation

75

Vendor Capability Ratings

Average 80

Ease of Implementation

85

Quality of Features

84

Usability and Intuitiveness

83

Business Value Created

81

Availability and Quality of Training

80

Vendor Support

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Ease of IT Administration

78

Breadth of Features

77

Ease of Data Integration

75

Ada Reviews

Kirubi K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Better Collaboration With Ada

Likeliness to Recommend

9 /10

What differentiates Ada from other similar products?

Unlike other products that offers or supports basic conversations, Ada is all about custom conversations to offers customers better experience.

What is your favorite aspect of this product?

I like that using Ada is easy and that it supports custom conversations Customizing the software as well as managing it is easy It is affordable and comes with multiple features.

What do you dislike most about this product?

No major issues. Ada has been working perfectly ever since deployment.

What recommendations would you give to someone considering this product?

Ada is the perfect tool as a virtual assistant. It offers all the features any business would need and takes conversations to a whole new level thanks to customization options.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Shrinivas K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Machine Interaction

Likeliness to Recommend

8 /10

What differentiates Ada from other similar products?

Ada has enabled a way for organizations to reduce workload on customer support teams by using Ada to create virtual robots which can interact and help their customer

What is your favorite aspect of this product?

Once the FAQs and knowledge base is determined Ada uses smart algorithms and starts to generate automatic responses based on the available data

What do you dislike most about this product?

At times Ada starts giving out generic responses for few queries and there is not much flexibility to override these responses

What recommendations would you give to someone considering this product?

A must have tool the reduce the burden on the support staff and also reduce the item taken for the customers to get responses for their queries

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Role: Public Sector
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jul 2021

Good idea, but expensive and doesn't learn quickly

Likeliness to Recommend

7 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Under Delivered
  • Less Effective Service
  • Less Generous

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