Adobe Analytics Logo
Adobe Analytics Logo
Adobe Systems

Adobe Analytics

Composite Score
8.9 /10
CX Score
9.3 /10
Adobe Analytics
8.9 /10

What is Adobe Analytics?

Adobe empowers marketing, product, and business teams with insights to understand their customers and the journeys they take across channels, products, content, and services. Their advanced analytics solution was purpose-built to let your teams deliver and evaluate exceptional customer experiences - faster.

Company Details


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Awards & Recognition

Adobe Analytics won the following awards in the Website Analytics category

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Adobe Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Analytics?

4% Negative
3% Neutral
93% Positive

Pros

  • Efficient Service
  • Respectful
  • Helps Innovate
  • Enables Productivity

Feature Ratings

Average 84

Audience Segmentation

86

Data Visualization

86

Device and Browser Analytics

85

Social Media Analytics

85

Customer Value Analysis

85

Customer Journey Modelling

84

Audience Demographics

83

Conversion Analysis

82

Paid Search Integration

81

Search Engine Optimization

80

API Framework

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Customization

85

Quality of Features

84

Ease of Implementation

84

Ease of Data Integration

83

Breadth of Features

82

Availability and Quality of Training

82

Usability and Intuitiveness

82

Vendor Support

80

Product Strategy and Rate of Improvement

80

Ease of IT Administration

79

Adobe Analytics Reviews

Estefany P.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

High-end analytics and optimization

Likeliness to Recommend

9 /10

What differentiates Adobe Analytics from other similar products?

For our experience it has provided us with an excellent breakdown of data. the API allows us to analyze key information needed for marketing data to better understand our consumers to know what they want and how they interact with our website. With this Adoba program it gives us the unique opportunity to have data on a global scale, persistent across multiple CMS's and across a broad digital set.

What is your favorite aspect of this product?

We have a tool for quick report creation with workspace that is a drag and drop canvas for custom analytics and visualizations as well as offering us the most up to date features and ways to make the job easier as well as very easy to implement is our workgroup.

What do you dislike most about this product?

Limitations when it comes to individual customizations have a limited range of options, it should be built according to what the user or their activity needs better as well as more speed in extracting data when making large dashboards in order to make a better streamlining of processes.

What recommendations would you give to someone considering this product?

This software is very suitable for the analysis of companies that need to better understand the status of their operations and reports and much more is very suitable for real-time information, full control of data, reporting and customization recommend it because it helps you get to your vision quickly and efficiently, but sometimes lacks to make dynamic visualizations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nilaby C.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Adobe Analytics is a functional workspace

Likeliness to Recommend

10 /10

What differentiates Adobe Analytics from other similar products?

As a marketing tool, it helps us evaluate website traffic and hone in on the preferences and habits of our target audience so that we can better tailor our services to their needs. The tool swiftly and efficiently handles segmentation problems, enables the business to accurately integrate data, and enables the production of comprehensive reports for the staff.

What is your favorite aspect of this product?

Using Adobe Analytics is appropriate for a successful company that recognizes the importance of consumer insight and data analysis. In contrast to Google Analytics, this one doesn't come free of charge and is far too complex and difficult to use for anyone but an expert user. Training new staff who lack relevant experience will take some time.

What do you dislike most about this product?

Only worry I have is that there isn't much room for personalization. Any user is free to create his or her own customized section to better suit his or her preferences or requirements. Refreshing the report's features quickly and efficiently is essential.

What recommendations would you give to someone considering this product?

Because of its straightforward layout, Adobe Analytics is ideal for novice users who don't yet have the requisite technical expertise, and there's no need for them to worry about data connectivity or cleansing. It has a wide range of configuration options that may be altered to suit individual preferences.

Pros

  • Enables Productivity
  • Efficient Service
  • Saves Time
  • Security Protects

Aparna S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Understanding our website is more easy now

Likeliness to Recommend

9 /10

What differentiates Adobe Analytics from other similar products?

Adobe analytics can be seamlessly integrated with other Abobe products which makes working on multiple projects very much centralised and easy

What is your favorite aspect of this product?

My favorite aspect with Adobe Analytics is the fact that we can easily track the user engagements. Also, setting up tracking codes on multiple websites to understand the entry source for targetted customers is very much useful

What do you dislike most about this product?

The overall user interface could be improved. Navigating to certains reports is long and time consuming

What recommendations would you give to someone considering this product?

I would surely recommend this for businesses who have already deployed other Adobe suite of products into their business process.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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