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ADP

ADP Workforce Now

Composite Score
7.4 /10
CX Score
7.3 /10
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What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

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Awards & Recognition

ADP Workforce Now won the following awards in the Human Capital Management - Midmarket category

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ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

88 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

12% Negative
10% Neutral
78% Positive

Pros

  • Security Protects
  • Reliable
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 79

Leave Management

90

Payroll Administration

83

Employee Record

82

Workforce Planning

81

Interactive Organizational Chart

80

Benefits Administration

80

Position Management

79

Time and Attendance

79

Performance Management

78

Talent Management

77

Reporting and Analytics

75

Vendor Capability Ratings

Average 75

Breadth of Features

81

Ease of Data Integration

77

Ease of IT Administration

77

Ease of Implementation

77

Business Value Created

77

Usability and Intuitiveness

77

Quality of Features

76

Ease of Customization

74

Availability and Quality of Training

72

Product Strategy and Rate of Improvement

72

Vendor Support

70

ADP Workforce Now Reviews

Brianna L.

  • Role: Human Resources
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

ADP is straightforward to use.

Likeliness to Recommend

7 /10

What differentiates ADP Workforce Now from other similar products?

it is easier to use than other programs.

What is your favorite aspect of this product?

The finest part, in my opinion, is that the ADP is open to everyone. Having all aspects of employee management, including onboarding, payroll, taxes, benefits, and time and attendance, on the same platform or with the possibility to do so, is very convenient. I've worked for organizations with similar platforms, but they weren't as well-oiled as this one. Human resources may be a chaotic area due to the fact that it is always evolving.

What do you dislike most about this product?

The improvements that ADP makes are the only drawback. The most recent releases have failed to meet expectations, resulting in ADP functionalities that don't operate properly or even at all. On a Monday morning, it's a bit difficult to handle payroll because of the weekend boost. However, when everything is running well, it's a wonderful experience!

What recommendations would you give to someone considering this product?

This is the platform for you if you want to handle benefits, payroll, onboarding, and so on all in one place!

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

Gerard M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Efficient software for human resource management

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

We were looking for a software that would provide services that cover the administrative needs of human resources, and we found it in ADP workforce, something that we did not have with the previously used software.

What is your favorite aspect of this product?

This wonderful software integrates all the needs that we have in the company, regarding the characteristics in the area of human resources, compliance with rules imposed by the company, talents, workforce, payroll, benefits, time management, schedules, vacations, days off due to illness, holidays, among others, facilitating changes and being very helpful for our company.

What do you dislike most about this product?

Nothing negative to add so far.

What recommendations would you give to someone considering this product?

With availability 24 hours a day, from any location, either outside or inside the country. The changes and editions of information and employee data will be updated immediately, being everything in the same place, offering ease when searching for information.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Alison M.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Love the features and functionality!

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

Love the features of the record keeping that this system provides. The onboarding feature has brought our new hire experience into the 21st Century. Recently they added a e-signature feature to documents which allows our new hires to sign required forms easily through their system, which is most helpful since opening our workforce up to more remote opportunities.

What is your favorite aspect of this product?

The time saving features of the onboarding and the system itself has been a huge improvement from what we had before. Due to organization delays we are still implementing all of the features such as performance reviews and benefits administration.

What do you dislike most about this product?

Nothing so far!

What recommendations would you give to someone considering this product?

Ensure this product meets your organization's specific wants and needs from an HR and Payroll system. This one was the best fit for our agency and we have been quite happy since the implementation.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Less Effective Service
  • Wastes Time

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