ADP

ADP Workforce Now

Composite Score

7.4 /10

CX Score

7.3 /10

158 Reviews Write a Review

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What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

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Awards & Recognition

ADP Workforce Now won the following awards in the Human Capital Management - Midmarket category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

2 Top Rated Features

2022

ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

88 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

12% Negative

10% Neutral

78% Positive

Pros

Security Protects
Reliable
Respectful
Acts with Integrity

Feature Ratings

Average 79

Leave Management

Payroll Administration

Employee Record

Workforce Planning

Interactive Organizational Chart

Benefits Administration

Position Management

Time and Attendance

Performance Management

Talent Management

Reporting and Analytics

Vendor Capability Ratings

Average 75

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Benefits Administration

Score 8.0

View ADP Workforce Now in this category (opens in a new tab)

Payroll

Score 7.9

View ADP Workforce Now in this category (opens in a new tab)

Workforce Management - Midmarket

Score 7.2

View ADP Workforce Now in this category (opens in a new tab)

Talent Management

Score 6.9

View ADP Workforce Now in this category (opens in a new tab)

ADP Workforce Now Reviews

Catherine D.

Role: Human Resources
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Very secure and advanced software

Likeliness to Recommend

10 /10

What differentiates ADP Workforce Now from other similar products?

ADP Workforce Now has a social media sharing option which is a great tool that allows us to post openings to our social media accounts directly within the software. Excellent customer support makes ADP Workforce Now the best for reliable applicant tracking, talent sourcing and payroll software solution.

What is your favorite aspect of this product?

This system makes it easy to grant referrers access to the applicant tracking system with a unique link and email address. We also use the system to track referrals to see which sources are providing the best candidates.

What do you dislike most about this product?

Non-transparent pricing which means we had to schedule a chat with a salesperson to receive a quote for our business. During the setup process there was a fee that was waived with a contract.

What recommendations would you give to someone considering this product?

ADP Workforce Now is surprisingly intuitive for such advanced software in terms of features, and the setup process comes with guided support. ADP wants to make sure you feel supported at all times.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Andru B.

Role: Operations
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Disappointing software. Created more problems :(

Likeliness to Recommend

7 /10

What differentiates ADP Workforce Now from other similar products?

Not much. I wouldn't recommend this software unless you're looking for the bare minimum of basic HCM software. Note: it does have issues with updates and file compatibility.

What is your favorite aspect of this product?

The only good thing about this product was the cost was less than most. But given the number of issues it had, you see why it is so cheap right away.

What do you dislike most about this product?

There were alot of issues but the most annoying was the lack of support from the software maker when technical issues arose.

What recommendations would you give to someone considering this product?

I would recommend they pay a little more and get a better product with a lot more features to offer.

Cons

Wastes Time
Vendor Friendly Policies
Inhibits Innovation

Edward S.

Role: Finance
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Easy to use and self manage

Likeliness to Recommend

10 /10

What differentiates ADP Workforce Now from other similar products?

ADP has a long track record of delivering efficient and easy to use HCM products. It was a no brainer to go with them over the competition in our scenario

What is your favorite aspect of this product?

I like that it allows me to self manage the process internally. I can make changes, run reports, and do things on the fly without having to wait for IT or support to get back to me.

What do you dislike most about this product?

It is a newer product from ADP, so there are some bugs, but support has been fantastic stepping in to help get any issues resolved.

What recommendations would you give to someone considering this product?

Definitely request a demo and talk to others who use it.

Pros

Performance Enhancing
Enables Productivity
Respectful
Fair

ADP Workforce Now

What is ADP Workforce Now?

Company Details

Book a Free Demo Today!

Awards & Recognition

ADP Workforce Now Ratings

81 Likeliness to Recommend

1 Since last award

88 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+69 Net Emotional Footprint

How much do users love ADP Workforce Now?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Interactive Organizational Chart An interactive org chart of the company so that users can see roles, departments, teams, etc.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Benefits Administration

Payroll

Workforce Management - Midmarket

Talent Management

ADP Workforce Now Reviews

Catherine D.

Very secure and advanced software

Likeliness to Recommend

Pros

Andru B.

Disappointing software. Created more problems :(

Likeliness to Recommend

Cons

Edward S.

Easy to use and self manage

Likeliness to Recommend

Pros

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Since last award

Feature Ratings

Leave Management

Payroll Administration

Employee Record

Workforce Planning

Interactive Organizational Chart

Benefits Administration

Position Management

Time and Attendance

Performance Management

Talent Management

Reporting and Analytics

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support