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ADP Workforce Now Logo
ADP

ADP Workforce Now

Composite Score
7.4 /10
CX Score
7.3 /10
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What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

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Awards & Recognition

ADP Workforce Now won the following awards in the Human Capital Management - Midmarket category

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ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

88 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

12% Negative
10% Neutral
78% Positive

Pros

  • Security Protects
  • Reliable
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 79

Leave Management

90

Payroll Administration

83

Employee Record

82

Workforce Planning

81

Interactive Organizational Chart

80

Benefits Administration

80

Position Management

79

Time and Attendance

79

Performance Management

78

Talent Management

77

Reporting and Analytics

75

Vendor Capability Ratings

Average 75

Breadth of Features

81

Ease of Data Integration

77

Ease of IT Administration

77

Ease of Implementation

77

Business Value Created

77

Usability and Intuitiveness

77

Quality of Features

76

Ease of Customization

74

Availability and Quality of Training

72

Product Strategy and Rate of Improvement

72

Vendor Support

70

ADP Workforce Now Reviews

Jason S.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Strong Product!

Likeliness to Recommend

10 /10

What differentiates ADP Workforce Now from other similar products?

We had a lengthy experience with another pay/HRIS platform, and the only thing we regret is the time it took to switch from the previous provider to ADP. From our initial inquiry, to a demo of the product and eventually the implementation process, we have been pleasantly surprised with the features available or as an add on and the ease of use. The customer service team is dedicated to troubleshooting any issues or develop clear steps to take to fix anything. ADP appears committed to improving the efficiency and effectiveness of Workforce Now. The support we receive, along with the quality of the product make for a easy decision to remain

What is your favorite aspect of this product?

Talent management has provided an opportunity for us to move from a paper tracking system to an electronic traking system and provides all in the onboarding process with clear information.

What do you dislike most about this product?

The PTO approval process...it would be much more helpful, if an employee is requesting PTO, the supervisor could approve the request from the time record approval screen as opposed to having to approve the request and then have to approve the time record.

What recommendations would you give to someone considering this product?

Take the time to view other products as well as ADP. That way, when they select ADP, they are confident that this is the best product out there.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Laurie G.

  • Role: Finance
  • Industry: Apparel
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

When all is working, the program is efficient.

Likeliness to Recommend

8 /10

What differentiates ADP Workforce Now from other similar products?

User friendly mostly.

What is your favorite aspect of this product?

Generates proper payroll reports.

What do you dislike most about this product?

Time and attendance has been glitchy. Everything costs in ADP. Reports could be easier to generate and run.

What recommendations would you give to someone considering this product?

Sit down with vender and go over every cost involved.

Pros

  • Efficient Service
  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Caring

Adam G.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Great Product for SM/Med Companies

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

Integration of Benefits and Payroll and Timecards and EE mgt. A nice 360 solution.

What is your favorite aspect of this product?

The EE self-services aspect helps our HR team from fielding questions that EEs can get to themselves.

What do you dislike most about this product?

I am not thrilled with the benefits portion (401k specifically) it seems old and underdeveloped

What recommendations would you give to someone considering this product?

For benefits specifically look outside to provide better value to your EE base.

Pros

  • Respectful
  • Friendly Negotiation
  • Continually Improving Product
  • Helps Innovate

Cons

  • Vendor's Interest First
  • Commodity Features
  • Vendor Friendly Policies

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