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ADP Workforce Now Logo
ADP

ADP Workforce Now

Composite Score
7.4 /10
CX Score
7.3 /10
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What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

Company Details

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Awards & Recognition

ADP Workforce Now won the following awards in the Human Capital Management - Midmarket category

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ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

88 Plan to Renew

77 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
74%
Negotiation and Contract:
68%
Conflict Resolution:
71%
Strategy & Innovation:
68%
Service Experience:
64%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

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12% Negative
10% Neutral
78% Positive

Pros

  • Security Protects
  • Reliable
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 79

Leave Management

90

Payroll Administration

83

Employee Record

82

Workforce Planning

81

Interactive Organizational Chart

80

Benefits Administration

80

Position Management

79

Time and Attendance

79

Performance Management

78

Talent Management

77

Reporting and Analytics

75

Vendor Capability Ratings

Average 75

Breadth of Features

81

Ease of Data Integration

77

Ease of IT Administration

77

Ease of Implementation

77

Business Value Created

77

Usability and Intuitiveness

77

Quality of Features

76

Ease of Customization

74

Availability and Quality of Training

72

Product Strategy and Rate of Improvement

72

Vendor Support

70

ADP Workforce Now Reviews

James G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Please add copy and paste timekeeping

Likeliness to Recommend

5 /10

What differentiates ADP Workforce Now from other similar products?

The benefits portion and menus are appealing and easy to use

What is your favorite aspect of this product?

Benefits and compensation tracking are easy and also easy to get my tax documents

What do you dislike most about this product?

The thing I do most in the system is enter my hours and I have to manually enter them which is annoying since our previous vendor it was an easy copy and paste

What recommendations would you give to someone considering this product?

Overall it is great but timekeeping is a chore

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Cons

  • Less Productive
  • Commodity Features

Taher P.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Good and cheap product but lot of downtime

Likeliness to Recommend

7 /10

What differentiates ADP Workforce Now from other similar products?

It is cheap and has a great payment plan

What is your favorite aspect of this product?

Time sheet is easy to fill

What do you dislike most about this product?

downtime and failing of the platform

What recommendations would you give to someone considering this product?

All the best getting a hold of the support team.

Pros

  • Inspires Innovation
  • Security Protects
  • Performance Enhancing
  • Enables Productivity

Cons

  • Wastes Time
  • Less Fair
  • Slower Product Innovation

Rohit Kumar G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic product!

Likeliness to Recommend

8 /10

What differentiates ADP Workforce Now from other similar products?

ADP Workforce Now stands out for its comprehensive range of services, which includes payroll, HR management, talent management, and benefits administration all on a single platform. Its user-friendly design allows both HR experts and employees to navigate with ease.

What is your favorite aspect of this product?

Payroll processing is seamlessly automated, assuring accuracy and compliance with tax requirements, while greatly reducing administrative burdens. Furthermore, the platform's clear user interface makes it simple for HR professionals to navigate and manage personnel data.

What do you dislike most about this product?

its complexity, especially for beginning users. The platform has a steep learning curve, and accessing its numerous capabilities can be daunting without proper training.

What recommendations would you give to someone considering this product?

Start by assessing your business needs to determine which features are essential.

Pros

  • Effective Service
  • Caring
  • Respectful
  • Helps Innovate

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