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ADP

ADP Workforce Now

Composite Score
7.4 /10
CX Score
7.3 /10
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What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

Company Details

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Awards & Recognition

ADP Workforce Now won the following awards in the Human Capital Management - Midmarket category

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ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

88 Plan to Renew

77 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
74%
Negotiation and Contract:
68%
Conflict Resolution:
71%
Strategy & Innovation:
68%
Service Experience:
64%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

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12% Negative
10% Neutral
78% Positive

Pros

  • Security Protects
  • Reliable
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 79

Leave Management

90

Payroll Administration

83

Employee Record

82

Workforce Planning

81

Interactive Organizational Chart

80

Benefits Administration

80

Position Management

79

Time and Attendance

79

Performance Management

78

Talent Management

77

Reporting and Analytics

75

Vendor Capability Ratings

Average 75

Breadth of Features

81

Ease of Data Integration

77

Ease of IT Administration

77

Ease of Implementation

77

Business Value Created

77

Usability and Intuitiveness

77

Quality of Features

76

Ease of Customization

74

Availability and Quality of Training

72

Product Strategy and Rate of Improvement

72

Vendor Support

70

ADP Workforce Now Reviews

Sarah L.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Great Human Resources Management

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

Among so many used and sought-after software, we decided on ADP Workface, because it integrated all our needs into a single software, thus allowing greater fluidity, performance and profits in our company

What is your favorite aspect of this product?

We needed some software that was complete and covered all the needs we had in the human resources area, we found ADP Workforce, which became our best ally and our work performance changed radically. Our employees have access to all your information, such as their payroll, benefits, vacations, etc., available for when you want to enter and verify, all this without the need to access human resources

What do you dislike most about this product?

The prices are a little high, but its capacity and performance keep the cost negligible.

What recommendations would you give to someone considering this product?

This software has many built-in features, payroll, talent, benefits, data management and employee personal information. Very easy to use, regardless of time, place, and without being at a desk all day.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Taheisha C.

  • Role: Human Resources
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

easy to use, ease of communication

Likeliness to Recommend

10 /10

What differentiates ADP Workforce Now from other similar products?

Unsure but ADP has been reliable

What is your favorite aspect of this product?

time keeping management

What do you dislike most about this product?

wait time when contacting customer support

What recommendations would you give to someone considering this product?

none, content with the service

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Inspires Innovation

Cons

  • Less Productive
  • Commodity Features

Stephanie H.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

ADP Workforce Now helps our staff clock each day

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

ADP Workforce is the hub where employees can access company information, request time off, view pay stubs and tax papers, and more. Human resources, employee communications, and benefits administration were also implemented with varying degrees of effectiveness. It served as the go-to resource for any HR requirements.

What is your favorite aspect of this product?

It serves its purpose well. Though not as cutting-edge as a system like Workday, this one has the advantage of being far simpler and easier to use than its rival. Even if your staff only uses this platform once every several months, when they do, it's likely for a very critical reason; hence, having an intuitive interface is essential. All of this is completed without any extraneous features thanks to ADP Workforce.

What do you dislike most about this product?

While safe, the platform was not very user-friendly, requiring frequent password changes and ever-stricter authentication procedures. There was no corresponding app for mobile devices. Used by HR to disseminate business news, however the information wasn't well-formatted, and it wasn't easy to find.

What recommendations would you give to someone considering this product?

HR Software by ADP As of right now, it's best for places where punching in and out is very necessary. As someone who has worked in human resources in both manufacturing and banking, I can say that time and attendance tracking is crucial in both industries. Due to the high turnover rate typical of such an establishment, it is beneficial to have simple record-keeping systems and straightforward access to staff files.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

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