ADP

ADP Workforce Now

Composite Score

7.4 /10

CX Score

7.3 /10

158 Reviews Write a Review

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What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

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Awards & Recognition

ADP Workforce Now won the following awards in the Human Capital Management - Midmarket category

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0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

2 Top Rated Features

2022

ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

88 Plan to Renew

77 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 74%
Negotiation and Contract:: 68%
Conflict Resolution:: 71%
Strategy & Innovation:: 68%
Service Experience:: 64%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

12% Negative

10% Neutral

78% Positive

Pros

Security Protects
Reliable
Respectful
Acts with Integrity

Feature Ratings

Average 79

Leave Management

Payroll Administration

Employee Record

Workforce Planning

Interactive Organizational Chart

Benefits Administration

Position Management

Time and Attendance

Performance Management

Talent Management

Reporting and Analytics

Vendor Capability Ratings

Average 75

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Benefits Administration

Score 8.0

View ADP Workforce Now in this category (opens in a new tab)

Payroll

Score 7.9

View ADP Workforce Now in this category (opens in a new tab)

Workforce Management - Midmarket

Score 7.2

View ADP Workforce Now in this category (opens in a new tab)

Talent Management

Score 6.9

View ADP Workforce Now in this category (opens in a new tab)

ADP Workforce Now Reviews

Sarah L.

Role: Human Resources
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Great Human Resources Management

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

Among so many used and sought-after software, we decided on ADP Workface, because it integrated all our needs into a single software, thus allowing greater fluidity, performance and profits in our company

What is your favorite aspect of this product?

We needed some software that was complete and covered all the needs we had in the human resources area, we found ADP Workforce, which became our best ally and our work performance changed radically. Our employees have access to all your information, such as their payroll, benefits, vacations, etc., available for when you want to enter and verify, all this without the need to access human resources

What do you dislike most about this product?

The prices are a little high, but its capacity and performance keep the cost negligible.

What recommendations would you give to someone considering this product?

This software has many built-in features, payroll, talent, benefits, data management and employee personal information. Very easy to use, regardless of time, place, and without being at a desk all day.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Taheisha C.

Role: Human Resources
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

easy to use, ease of communication

Likeliness to Recommend

10 /10

What differentiates ADP Workforce Now from other similar products?

Unsure but ADP has been reliable

What is your favorite aspect of this product?

time keeping management

What do you dislike most about this product?

wait time when contacting customer support

What recommendations would you give to someone considering this product?

none, content with the service

Pros

Helps Innovate
Trustworthy
Effective Service
Inspires Innovation

Cons

Less Productive
Commodity Features

Stephanie H.

Role: Sales Marketing
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

ADP Workforce Now helps our staff clock each day

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

ADP Workforce is the hub where employees can access company information, request time off, view pay stubs and tax papers, and more. Human resources, employee communications, and benefits administration were also implemented with varying degrees of effectiveness. It served as the go-to resource for any HR requirements.

What is your favorite aspect of this product?

It serves its purpose well. Though not as cutting-edge as a system like Workday, this one has the advantage of being far simpler and easier to use than its rival. Even if your staff only uses this platform once every several months, when they do, it's likely for a very critical reason; hence, having an intuitive interface is essential. All of this is completed without any extraneous features thanks to ADP Workforce.

What do you dislike most about this product?

While safe, the platform was not very user-friendly, requiring frequent password changes and ever-stricter authentication procedures. There was no corresponding app for mobile devices. Used by HR to disseminate business news, however the information wasn't well-formatted, and it wasn't easy to find.

What recommendations would you give to someone considering this product?

HR Software by ADP As of right now, it's best for places where punching in and out is very necessary. As someone who has worked in human resources in both manufacturing and banking, I can say that time and attendance tracking is crucial in both industries. Due to the high turnover rate typical of such an establishment, it is beneficial to have simple record-keeping systems and straightforward access to staff files.

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

ADP Workforce Now

What is ADP Workforce Now?

Company Details

Book a Free Demo Today!

Awards & Recognition

ADP Workforce Now Ratings

81 Likeliness to Recommend

1 Since last award

88 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+69 Net Emotional Footprint

How much do users love ADP Workforce Now?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Interactive Organizational Chart An interactive org chart of the company so that users can see roles, departments, teams, etc.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Benefits Administration

Payroll

Workforce Management - Midmarket

Talent Management

ADP Workforce Now Reviews

Sarah L.

Great Human Resources Management

Likeliness to Recommend

Pros

Taheisha C.

easy to use, ease of communication

Likeliness to Recommend

Pros

Cons

Stephanie H.

ADP Workforce Now helps our staff clock each day

Likeliness to Recommend

Pros

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Feature Ratings

Leave Management

Payroll Administration

Employee Record

Workforce Planning

Interactive Organizational Chart

Benefits Administration

Position Management

Time and Attendance

Performance Management

Talent Management

Reporting and Analytics

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support