ADP

ADP Workforce Now

Composite Score

7.2 /10

CX Score

7.2 /10

118 Reviews Write a Review

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What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

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ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

1
Since last award

89 Plan to Renew

1
Since last award

72 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

5% Negative

16% Neutral

79% Positive

Pros

Security Protects
Reliable
Respectful
Transparent

Feature Ratings

Average 74

Time Capture Physical

Time Capture

Workforce Dashboards and Reporting

Workforce Scheduling

Attendance Management and Policies

Shift Management

Staffing

Absence Management

Workforce Planning and Forecasting

Rate Policies

Labor Costing and Splitting

Vendor Capability Ratings

Average 72

Breadth of Features

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Benefits Administration

Score 8.0

View ADP Workforce Now in this category (opens in a new tab)

Payroll

Score 7.9

View ADP Workforce Now in this category (opens in a new tab)

Human Capital Management - Midmarket

Score 7.4

View ADP Workforce Now in this category (opens in a new tab)

Talent Management

Score 6.9

View ADP Workforce Now in this category (opens in a new tab)

ADP Workforce Now Reviews

Bernardo G.

Role: Human Resources
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2020

Fair product to use.

Likeliness to Recommend

6 /10

What differentiates ADP Workforce Now from other similar products?

I believe that other products are either catching up or surpassing features that ADP has. ADP needs to get back on their game and provide better assistance.

What is your favorite aspect of this product?

Time and attendance is easy to work with.

What do you dislike most about this product?

Connectivity issue between different sources, for example, we encounter issues between Onboarding information from employee to their profile or information between ei9 info into their profile.

What recommendations would you give to someone considering this product?

I would recommend to check the competition and check the new features that they are providing their customers with, easy of use, and also to assign a customer service representative that is capable to respond to at least 90% of the questions asked.

Pros

Security Protects
Performance Enhancing
Enables Productivity
Respectful

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Karen M.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

Easy to use once thoroughly trained.

Likeliness to Recommend

8 /10

What differentiates ADP Workforce Now from other similar products?

Ease of use

What is your favorite aspect of this product?

Intuitiveness

What do you dislike most about this product?

Costly implementation

What recommendations would you give to someone considering this product?

Ensure that training is done before launching full-scale to gain buy-in and acceptance from users

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Commodity Features
Vendor's Interest First
Less Generous

Amy M.

Role: Operations
Industry: Transportation
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Oct 2020

Reliable and Very Easy to Use

Likeliness to Recommend

8 /10

What differentiates ADP Workforce Now from other similar products?

They are more reliable and helpful along with their products work great for our company

What is your favorite aspect of this product?

The ease of using this product and not many issues like the last one we used

What do you dislike most about this product?

It's slow and freezes from time to time

What recommendations would you give to someone considering this product?

Make sure it's the right product for your needs

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

ADP Workforce Now

What is ADP Workforce Now?

Company Details

Book a Free Demo Today!

Awards & Recognition

ADP Workforce Now Ratings

79 Likeliness to Recommend

1 Since last award

89 Plan to Renew

1 Since last award

72 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+70 Net Emotional Footprint

How much do users love ADP Workforce Now?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Benefits Administration

Payroll

Human Capital Management - Midmarket

Talent Management

ADP Workforce Now Reviews

Bernardo G.

Fair product to use.

Likeliness to Recommend

Pros

Cons

Karen M.

Easy to use once thoroughly trained.

Likeliness to Recommend

Pros

Cons

Amy M.

Reliable and Very Easy to Use

Likeliness to Recommend

Pros

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Feature Ratings

Time Capture Physical

Time Capture

Workforce Dashboards and Reporting

Workforce Scheduling

Attendance Management and Policies

Shift Management

Staffing

Absence Management

Workforce Planning and Forecasting

Rate Policies

Labor Costing and Splitting

Vendor Capability Ratings

Breadth of Features

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Ease of Customization