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ADP

ADP Workforce Now

Composite Score

8.0 /10

CX Score

8.0 /10

170 Reviews Write a Review

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What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

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Awards & Recognition

ADP Workforce Now won the following awards in the Human Capital Management - Midmarket category

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0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2022

ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

91 Plan to Renew

3
Since last award

82 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

10% Negative

8% Neutral

82% Positive

Pros

Reliable
Security Protects
Acts with Integrity
Transparent

Feature Ratings

Average 79

Leave Management

Employee Record

Payroll Administration

Workforce Planning

Position Management

Interactive Organizational Chart

Time and Attendance

Benefits Administration

Talent Management

Reporting and Analytics

Performance Management

Vendor Capability Ratings

Average 77

Breadth of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Benefits Administration

Score 8.0

View ADP Workforce Now in this category (opens in a new tab)

Payroll

Score 8.0

View ADP Workforce Now in this category (opens in a new tab)

Talent Management

Score 7.9

View ADP Workforce Now in this category (opens in a new tab)

Workforce Management - Midmarket

Score 7.4

View ADP Workforce Now in this category (opens in a new tab)

ADP Workforce Now Reviews

Edward S.

Role: Finance
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Easy to use and self manage

Likeliness to Recommend

10 /10

What differentiates ADP Workforce Now from other similar products?

ADP has a long track record of delivering efficient and easy to use HCM products. It was a no brainer to go with them over the competition in our scenario

What is your favorite aspect of this product?

I like that it allows me to self manage the process internally. I can make changes, run reports, and do things on the fly without having to wait for IT or support to get back to me.

What do you dislike most about this product?

It is a newer product from ADP, so there are some bugs, but support has been fantastic stepping in to help get any issues resolved.

What recommendations would you give to someone considering this product?

Definitely request a demo and talk to others who use it.

Pros

Performance Enhancing
Enables Productivity
Respectful
Fair

Jason S.

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Strong Product!

Likeliness to Recommend

10 /10

What differentiates ADP Workforce Now from other similar products?

We had a lengthy experience with another pay/HRIS platform, and the only thing we regret is the time it took to switch from the previous provider to ADP. From our initial inquiry, to a demo of the product and eventually the implementation process, we have been pleasantly surprised with the features available or as an add on and the ease of use. The customer service team is dedicated to troubleshooting any issues or develop clear steps to take to fix anything. ADP appears committed to improving the efficiency and effectiveness of Workforce Now. The support we receive, along with the quality of the product make for a easy decision to remain

What is your favorite aspect of this product?

Talent management has provided an opportunity for us to move from a paper tracking system to an electronic traking system and provides all in the onboarding process with clear information.

What do you dislike most about this product?

The PTO approval process...it would be much more helpful, if an employee is requesting PTO, the supervisor could approve the request from the time record approval screen as opposed to having to approve the request and then have to approve the time record.

What recommendations would you give to someone considering this product?

Take the time to view other products as well as ADP. That way, when they select ADP, they are confident that this is the best product out there.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Laurie G.

Role: Finance
Industry: Apparel
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

When all is working, the program is efficient.

Likeliness to Recommend

8 /10

What differentiates ADP Workforce Now from other similar products?

User friendly mostly.

What is your favorite aspect of this product?

Generates proper payroll reports.

What do you dislike most about this product?

Time and attendance has been glitchy. Everything costs in ADP. Reports could be easier to generate and run.

What recommendations would you give to someone considering this product?

Sit down with vender and go over every cost involved.

Pros

Efficient Service
Acts with Integrity
Helps Innovate
Continually Improving Product

Cons

Less Caring

ADP Workforce Now

What is ADP Workforce Now?

Company Details

Book a Free Demo Today!

Awards & Recognition

ADP Workforce Now Ratings

83 Likeliness to Recommend

1 Since last award

91 Plan to Renew

3 Since last award

82 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love ADP Workforce Now?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Interactive Organizational Chart An interactive org chart of the company so that users can see roles, departments, teams, etc.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Benefits Administration

Payroll

Talent Management

Workforce Management - Midmarket

ADP Workforce Now Reviews

Edward S.

Easy to use and self manage

Likeliness to Recommend

Pros

Jason S.

Strong Product!

Likeliness to Recommend

Pros

Laurie G.

When all is working, the program is efficient.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Leave Management

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Payroll Administration

Workforce Planning

Position Management

Interactive Organizational Chart

Time and Attendance

Benefits Administration

Talent Management

Reporting and Analytics

Performance Management

Vendor Capability Ratings

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