Atera Customer Reviews 2025 | SoftwareReviews

Atera

Composite Score

8.1 /10

CX Score

8.2 /10

15 Reviews Write a Review

Claim Software

What is Atera?

From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Atera Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Atera.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Atera?

7% Negative

0% Neutral

93% Positive

Pros

Performance Enhancing
Trustworthy
Efficient Service
Effective Service

Feature Ratings

Average 87

Automation

Deployment

Testing

Approval Process

Notifications

Management Console

Third Party Application Patching

Assessment

Scheduling

Validation

Reporting

Vendor Capability Ratings

Average 89

Ease of IT Administration

Business Value Created

Vendor Support

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Ease of Customization

Also Featured in...

Remote Monitoring and Management

Score 7.9

View Atera in this category (opens in a new tab)

Atera Reviews

Kamini V.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

User friendly Unique and great patch management

Likeliness to Recommend

10 /10

What differentiates Atera from other similar products?

Its user friendly and easy to use

What is your favorite aspect of this product?

Atera makes it totally easy to resolve the issues and also it has unique patch management.

What do you dislike most about this product?

There’s no cons. Its a tremendous product.

What recommendations would you give to someone considering this product?

I would recommend that its a user friendly and easy to use.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Isha K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy Remote Monitoring Management

Likeliness to Recommend

9 /10

What differentiates Atera from other similar products?

In comparison to other similar products, Atera's comprehensive strategy that seamlessly integrates PSA, RMM and remote support features. By streamlining the need for multiple tools and streamlining workflows, this unified platforms simplifies IT operations. Atera's competitive advantage is further enhanced by its user-friendly interface and strong automation capabilities.

What is your favorite aspect of this product?

Atera's robust remote control functionality is my favourite features. It greatly reduces downtime and boosts overall efficiency by enabling me to quickly troubleshoot and fix problems remotely. The user friendly interface and the capabilities to access and control devices from any location amke remote support simple.

What do you dislike most about this product?

Even though Atera is an effective tool, there are still some things it could do better . More customisation options would be beneficial because the reporting capabilities can occasionally be little limited. Even though the mobile apps works it could be improved with more sophisticated features like script execution and remote control.

What recommendations would you give to someone considering this product?

Atera is a great options if looking for Complete IT management solutions that streamlines processes and increase productivity. Both small business and IT professionals can use it because of its user friendly interface and all in one approach. It's best to carefully assess unique requirements and take into account aspects like costs , scalability and the degree of support needed before making a choice.

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

Abhishek K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

A good RMM platform with good dashboard

Likeliness to Recommend

8 /10

What differentiates Atera from other similar products?

Per Technician billing rather than per device billing

What is your favorite aspect of this product?

All dashboards under one roof

What do you dislike most about this product?

Dashboard with all the alerts and reports

What recommendations would you give to someone considering this product?

Get the license which has anydesk as RMM

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Atera

What is Atera?

Company Details

Need Assistance?

Atera Ratings

95 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Atera?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automation Automation of patch deployment, including the deployment and installation processes.

Deployment Wide deployment of patches to targeted systems​.

Testing Logging of test results, in preparation for approval.

Approval Process Ability to provide approval for the release and deployment of patches​.

Notifications Alerts on the availability of patches.

Management Console A single console that allows the management of the entire patch management process​.

Third Party Application Patching Patching of third party applications in addition to systems.

Assessment Assessment of patches, for consideration of enterprise deployment​.

Scheduling Subject to approval, the ability to schedule the automation of patch deployment.

Validation Validation (manual or automated) of patch installation success.

Reporting Automation of patch deployment, including the deployment and installation processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Monitoring and Management

Atera Reviews

Kamini V.

User friendly Unique and great patch management

Likeliness to Recommend

Pros

Isha K.

Easy Remote Monitoring Management

Likeliness to Recommend

Pros

Abhishek K.

A good RMM platform with good dashboard

Likeliness to Recommend

Pros

Most Popular Atera Comparisons

Windows Server Update Services

ConnectWise Automate

Jamf Pro

Microsoft Endpoint Configuration Manager (MECM)

NinjaOne Platform

Ivanti Neurons for Patch Management

Feature Ratings

Automation

Deployment

Testing

Approval Process

Notifications

Management Console

Third Party Application Patching

Assessment

Scheduling

Validation

Reporting

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Vendor Support

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Ease of Customization