Atera Customer Reviews 2025 | SoftwareReviews

Atera

Composite Score

8.1 /10

CX Score

8.2 /10

15 Reviews Write a Review

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What is Atera?

From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.

Company Details

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Atera Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Atera.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Atera?

7% Negative

0% Neutral

93% Positive

Pros

Performance Enhancing
Trustworthy
Efficient Service
Effective Service

Feature Ratings

Average 87

Automation

Deployment

Testing

Approval Process

Notifications

Management Console

Third Party Application Patching

Assessment

Scheduling

Validation

Reporting

Vendor Capability Ratings

Average 89

Ease of IT Administration

Business Value Created

Vendor Support

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Ease of Customization

Also Featured in...

Remote Monitoring and Management

Score 7.9

View Atera in this category (opens in a new tab)

Atera Reviews

Henrique T.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Very quick and easy to implement

Likeliness to Recommend

10 /10

What differentiates Atera from other similar products?

Billing per technician is a big difference. As well as allowing you to add an unlimited number of devices at no additional cost.

What is your favorite aspect of this product?

Ease of using and configuring features.

What do you dislike most about this product?

No representation in Brazil. Paying in dollars generates more fees and taxes for us.

What recommendations would you give to someone considering this product?

We have already used other solutions for MSPs, but after migrating to Atera we achieved great growth in our company, more productivity, control and reduced costs. With Atera we have many tools and solutions that do not generate additional costs. It's a complete solution for MSPs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jahniel F.

Role: Information Technology
Industry: Electronics
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Fantastic product! Nothing disappoints!

Likeliness to Recommend

10 /10

What differentiates Atera from other similar products?

User friendliness

What is your favorite aspect of this product?

Makes everything easier

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

To give it a try and they definitely will not regret it, it’s an all in one program which makes daily work a lot easier and keeps your organized.

Pros

Reliable
Performance Enhancing
Trustworthy
Efficient Service

Warwick B.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Powerful, easy to use, and at a great price!

Likeliness to Recommend

10 /10

What differentiates Atera from other similar products?

Right out of the gate, Atera is FAR easier to use than numerous other RMM/PSA tools. As an IT professional, we don't have time to spend learning a new product - the tools we use need to be intuitive, powerful yet affordable! Atera delivers on all fronts! That's hard to find!

What is your favorite aspect of this product?

Easy learning curve! I've worked with several other tools and I was up and running with Atera the first day! I didn't even need to go to the end of my trial! It was a slam-dunk from the beginning!

What do you dislike most about this product?

It's hard to pick something I don't like from a product that I'm so fond of - Perhaps if I worded it differently like "What do I like the least about this product?" I would like the "Network Discovery" tool to be better at deploying agents - that said it's got great features but since I've gotta pick something, I'd like that feature to be more capable. It gets a 92% in my opinion

What recommendations would you give to someone considering this product?

I've done my homework and tried all the industry-standard RMM/PSA tools and nothing has even come close to delivering what Atera offers. Secondly, the price is hard to beat. The price per Technician model enables us smaller companies to enter into the industry without long-term contracts and prices that exceed our mortgage for crying out loud! Make the switch to Atera, I know I'm ever-grateful I did!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Atera

What is Atera?

Company Details

Need Assistance?

Atera Ratings

95 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Atera?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automation Automation of patch deployment, including the deployment and installation processes.

Deployment Wide deployment of patches to targeted systems​.

Testing Logging of test results, in preparation for approval.

Approval Process Ability to provide approval for the release and deployment of patches​.

Notifications Alerts on the availability of patches.

Management Console A single console that allows the management of the entire patch management process​.

Third Party Application Patching Patching of third party applications in addition to systems.

Assessment Assessment of patches, for consideration of enterprise deployment​.

Scheduling Subject to approval, the ability to schedule the automation of patch deployment.

Validation Validation (manual or automated) of patch installation success.

Reporting Automation of patch deployment, including the deployment and installation processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Monitoring and Management

Atera Reviews

Henrique T.

Very quick and easy to implement

Likeliness to Recommend

Pros

Jahniel F.

Fantastic product! Nothing disappoints!

Likeliness to Recommend

Pros

Warwick B.

Powerful, easy to use, and at a great price!

Likeliness to Recommend

Pros

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Feature Ratings

Automation

Deployment

Testing

Approval Process

Notifications

Management Console

Third Party Application Patching

Assessment

Scheduling

Validation

Reporting

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Vendor Support

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Ease of Customization