Atera Customer Reviews 2025 | SoftwareReviews

Atera

Composite Score

6.9 /10

CX Score

7.3 /10

8 Reviews Write a Review

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What is Atera?

From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.

Company Details

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Atera Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

100 Plan to Renew

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Atera?

0% Negative

27% Neutral

73% Positive

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Feature Ratings

Average 75

Auditability

Knowledgebase

Security

Billing

Business Process Analysis (BPA)

Resource Management

Reporting

Project Management

Team Collaboration

Process Automation

Task Management and Workflow

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of Customization

Ease of IT Administration

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Also Featured in...

Patch Management

Score 8.1

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Remote Monitoring and Management

Score 7.9

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Atera Reviews

Milan P.

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Need some implementation

Likeliness to Recommend

8 /10

What differentiates Atera from other similar products?

Atera is fully cloud-based, which means there’s no need for on-premises hardware or complex installations.

What is your favorite aspect of this product?

Atera offers powerful automation tools and scripting capabilities that can be used to automate routine tasks and deploy custom scripts across devices.

What do you dislike most about this product?

Although Atera supports various integrations, there might be gaps where it doesn’t connect with specific tools or services that are crucial for some users’ workflows.

What recommendations would you give to someone considering this product?

While Atera is powerful, its extensive feature set might be overwhelming for smaller teams or individual IT professionals who may not need all the capabilities offered.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Parth M.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

Excellent Tool for all in one Support.

Likeliness to Recommend

10 /10

What differentiates Atera from other similar products?

Atera’s remote access support can stay connected while on the go. In the event that someone encounter issues , the help desk provides a centralised platform for troubleshooting.Also it becomes superior from competitor by providing toolkit to monitor the network with ease as business grows.

What is your favorite aspect of this product?

Atera provides me a unique flat rate pricing model which attracts plus offering unlimited devices per technician which significantly benefitted me. It is user friendly making it easier to navigate and utilise the platforms full range of features. Automation feature is plus advantage.

What do you dislike most about this product?

Altera can improve in emphasising mobile management and integration with third party apps.

What recommendations would you give to someone considering this product?

Business which wants to start or upgrade all in one platform can choose this as it combines RMM,PSA and remote access, simplify IT management workflows.Designed for ease of use , allowing quick onboarding and efficient daily operations. Cloud Based solution will also help businesses. It is definitely be considered.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tanvy A.

Role: Public Sector
Industry: Agriculture
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Great product but a little expensive

Likeliness to Recommend

7 /10

What differentiates Atera from other similar products?

Atera has a huge range of features as compared to other similar software’s making it one key solution for majority of the IT problems. It has a great client support system making it very less stressing.

What is your favorite aspect of this product?

Favourite aspect of using this product is Atera being a one stop solution for IT process management

What do you dislike most about this product?

I dislike the price of Atera and that it’s sometime a problem in logging into the software and that it uses a lot of storage

What recommendations would you give to someone considering this product?

I would recommend Atera to anyone who wants to manage IT processes in a very sophisticated manner by having access to a huge variety of features

Pros

Performance Enhancing
Inspires Innovation
Security Protects
Helps Innovate

Atera

What is Atera?

Company Details

Book a Free Demo Today!

Atera Ratings

81 Likeliness to Recommend

100 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Atera?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Auditability All changes to contracts are fully audit-trailed to improve controls

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Security Permits customers to use their identity provider of choice to manage their sign on

Billing Includes invoice management, time capture, and expense tracking.

Business Process Analysis (BPA) Contains a template library with version control to understand and improve process efficiency.

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Reporting Straightforward data storage with ability to create any reports easily.

Project Management Plan all resources needed to execute projects

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Process Automation Supports process design with a point-and-click interface that lets user build processes

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Patch Management

Remote Monitoring and Management

Atera Reviews

Milan P.

Need some implementation

Likeliness to Recommend

Pros

Parth M.

Excellent Tool for all in one Support.

Likeliness to Recommend

Pros

Tanvy A.

Great product but a little expensive

Likeliness to Recommend

Pros

Feature Ratings

Auditability

Knowledgebase

Security

Billing

Business Process Analysis (BPA)

Resource Management

Reporting

Project Management

Team Collaboration

Process Automation

Task Management and Workflow

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of Customization

Ease of IT Administration

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Vendor Support