Atera

What differentiates Atera from other similar products?

Easy to implement

What is your favorite aspect of this product?

Automation and AI

What do you dislike most about this product?

Remote connection

What recommendations would you give to someone considering this product?

None. It's easy to use

What differentiates Atera from other similar products?

What sets Atera apart is its all-in-one interface that combines RMM, PSA, patch management, and remote access in a single platform. Unlike other tools where you need to toggle between multiple applications or dashboards, Atera keeps everything unified and intuitive, which makes a huge difference during fast-paced troubleshooting.

What is your favorite aspect of this product?

The remote monitoring capabilities are lightweight yet powerful—it gives real-time insights without overloading endpoints. The built-in automation scripts for patching and maintenance save a lot of manual effort. I also appreciate the mobile app, which is genuinely helpful when managing alerts or initiating remote sessions on the go.

What do you dislike most about this product?

One thing that could improve is the report customization—it lacks flexibility in building tailored reports for management or audits. Also, third-party integrations are a bit limited compared to other enterprise-grade tools. But for most day-to-day needs, it's more than sufficient.

What recommendations would you give to someone considering this product?

If you're a system engineer or IT admin handling a distributed or hybrid infrastructure, Atera is a solid choice, especially for small to mid-sized environments. It's easy to deploy, quick to learn, and offers great value for the price. I'd recommend it for teams wanting simplicity without giving up core functionality.

What differentiates Atera from other similar products?

They use Chocolatey to perform remote installations, so it would be great if these were added to the library at a quicker clip. I have to open support tickets for some of the more esoteric installers, so it would be great if these were added at a quicker clip.

What is your favorite aspect of this product?

The dashboard layout is nice and simple to use, and it provides useful status updates on the devices. Simple click-through to important items It’s good to have detailed device information because it makes it simple to take the necessary actions. Automations are simple to set up and schedule, and they produce excellent reports when they are executed as planned. Remote user setup is simple, and installation is quick and easy.

What do you dislike most about this product?

No obvious drawbacks; however, occasionally it assumes I’m a separate person because I log in from my desktop, laptop, and iPad and suggests I purchase an additional license for a different user. Small annoyance There is nothing I dislike about my job, which requires me to manage roughly 200 machines.

What recommendations would you give to someone considering this product?

Everything is made simple by Atera, including remote assistance, bulk installations, bulk scripting, reporting, and windows updates, especially if you have previously done things the difficult way. You can run reports to determine your priorities, push Windows updates with a few clicks, report on the status of everything, execute scripts across your entire organization, and even conduct installs across your entire organization with only a little trouble.