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Atera Logo
Atera

Atera

Composite Score
6.9 /10
CX Score
7.3 /10
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Atera
6.9 /10

What is Atera?

From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.

Company Details

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Atera Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

100 Plan to Renew

74 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
73%
Conflict Resolution:
89%
Strategy & Innovation:
93%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Atera?

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0% Negative
27% Neutral
73% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Feature Ratings

Average 75

Auditability

84

Knowledgebase

84

Security

84

Billing

84

Business Process Analysis (BPA)

81

Resource Management

81

Reporting

81

Project Management

81

Team Collaboration

78

Process Automation

78

Task Management and Workflow

75

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

85

Ease of Implementation

84

Business Value Created

82

Ease of Customization

81

Ease of IT Administration

81

Quality of Features

80

Breadth of Features

80

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

78

Ease of Data Integration

78

Vendor Support

66

Atera Reviews

Juro M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

atera is the future RMM/PSA!

Likeliness to Recommend

10 /10

What differentiates Atera from other similar products?

We primarily use Atera for monitoring and remote access. We are an information technology managed service provider, and Atera is critical to our success. Its tool set makes it a more efficient and cost-effective choice for our company than other options. Furthermore, ongoing development allows us to use even more of our products in conjunction with Atera. atera is useful for businesses with a large number of endpoints or clients that are managed by a small team. Because of its unlimited endpoints, customers, and integration with common billing software, it's ideal for MSPs. I believe there are better solutions for an internal IT team.

What is your favorite aspect of this product?

It is simple to deploy, either in general or to a specific customer. Remote management tools that are comparable to every other major solution on the market. Real-time alerts enable easy monitoring of critical systems. Configurable alert thresholds allow the system to be tuned to only notify when there is a problem based on specific metrics. Atera is used to track our computers and servers. It is only used on a daily basis by the IT department. Our employees can open tickets through a dedicated email address. Atera excels at patch management and remote software installation. There are numerous alerts, but we do not always have a solution.

What do you dislike most about this product?

Network Discovery is a paid feature that requires extensive preparation on the client's network. As there is no integration The ticketing system is cumbersome and requires a client e-mail to be used. Other solutions' complexity is lacking in the network discovery tool. Automatically categorizing tickets from specific sources. The ability to change the appearance of the customers tab. In the iOS app, you can see the entire device name. The update part of patch management always displays errors on the entire fleet. Shutting down or restarting the computer does not always work. More is required. We would like to see more scripts in the library.

What recommendations would you give to someone considering this product?

Atera works well in a Windows and Mac environment, and it is ideal for small to medium-sized businesses. A fantastic solution for both start-ups and established businesses looking to expand. The interface is simple to use, with a small learning curve. Not suitable for businesses that support Linux servers or remote mobile devices such as smartphones and tablets. Robintree is a managed service provider, and we rely heavily on Atera to manage our customers' IT infrastructure. Using the Atera system, we perform automatic patching, driver updates, and remote help desk. In addition, we conduct system audits on customer fleets to identify problems

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2020

Software works great, it delivers what is promised

Likeliness to Recommend

7 /10

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing