Upland Software, Inc.

BA Insight

Composite Score

8.0 /10

CX Score

8.6 /10

29 Reviews Write a Review

Claim Software

What is BA Insight?

Web-like, advanced search that delivers relevant, personalized, and actionable results. Organizations have more data than ever spread across both on-premises and cloud systems, making it challenging and frustrating for employees to quickly find relevant information. That’s where BA Insight’s powerful enterprise search solution comes in.

Company Details

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BA Insight Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BA Insight?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Respectful

Feature Ratings

Average 78

Advanced/Faceted search

Multi Format Support

User interface for search/retrieval

Processing and Indexing

Results Sorting

Content Aggregation

Synonyms and Stemming

Search Query Parsers

Content Analytics

Optical Character Recognition

AI/Machine Learning

Vendor Capability Ratings

Average 75

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

BA Insight Reviews

Najam Us S.

Role: Public Sector
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2025

Effective Search Tool for Large Organizations

Likeliness to Recommend

9 /10

What differentiates BA Insight from other similar products?

It connects easily with tools like Microsoft 365 and SharePoint, making enterprise search more powerful and unified.

What is your favorite aspect of this product?

The smart search and wide range of connectors help users quickly find information across different systems.

What do you dislike most about this product?

Setup can be tricky, and the documentation isn't very easy to follow.

What recommendations would you give to someone considering this product?

Be ready to spend time on setup, but it’s worth it if you need a strong, centralized search system.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mohammad H.

Role: Information Technology
Industry: Utilities
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2025

Smart Tool That Makes Finding Info Faster and easy

Likeliness to Recommend

9 /10

What differentiates BA Insight from other similar products?

It gets info from different tools and shows smarter search results in an organized manner.

What is your favorite aspect of this product?

Finding what we need fast without jumping between apps.

What do you dislike most about this product?

It takes a while to set up.

What recommendations would you give to someone considering this product?

Great for teams for handling lots of information but needs a bit of setup time.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Inspires Innovation

Vaishnavi Chandra T.

Role: Finance
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

"Powerful and Reliable Search Solution."

Likeliness to Recommend

10 /10

What differentiates BA Insight from other similar products?

BA Insight differentiates itself through its strong focus on enterprise search capabilities that integrate AI and machine learning to deliver highly relevant results. Its advanced content indexing, multi-format support, and social network awareness provide deeper insights compared to competitors. Additionally, its customizable user interface and robust analytics make it adaptable to diverse business needs.

What is your favorite aspect of this product?

My favorite aspect of BA Insight is its powerful search accuracy combined with AI-driven relevance ranking, which significantly improves the ability to find critical information quickly across diverse content sources.

What do you dislike most about this product?

What I dislike most about BA Insight is that the initial setup and configuration can be complex and time-consuming, requiring specialized knowledge to optimize performance for specific enterprise environments.

What recommendations would you give to someone considering this product?

I recommend thoroughly assessing your organization’s search needs and investing in proper training for your team. Be prepared for a detailed setup process to fully leverage BA Insight’s advanced features. Collaborate closely with their support team to customize the solution for your specific environment to get the best results.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

BA Insight

What is BA Insight?

Company Details

Need Assistance?

BA Insight Ratings

88 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love BA Insight?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Processing and Indexing Processing of files found in the discovery process and indexing of filenames and contents.

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

AI/Machine Learning The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

BA Insight Reviews

Najam Us S.

Effective Search Tool for Large Organizations

Likeliness to Recommend

Pros

Mohammad H.

Smart Tool That Makes Finding Info Faster and easy

Likeliness to Recommend

Pros

Vaishnavi Chandra T.

"Powerful and Reliable Search Solution."

Likeliness to Recommend

Pros

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Feature Ratings

Advanced/Faceted search

Multi Format Support

User interface for search/retrieval

Processing and Indexing

Results Sorting

Content Aggregation

Synonyms and Stemming

Search Query Parsers

Content Analytics

Optical Character Recognition

AI/Machine Learning

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training