Upland Software, Inc.

BA Insight

Composite Score

8.0 /10

CX Score

8.6 /10

29 Reviews Write a Review

Claim Software

What is BA Insight?

Web-like, advanced search that delivers relevant, personalized, and actionable results. Organizations have more data than ever spread across both on-premises and cloud systems, making it challenging and frustrating for employees to quickly find relevant information. That’s where BA Insight’s powerful enterprise search solution comes in.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

BA Insight Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BA Insight?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Respectful

Feature Ratings

Average 78

Advanced/Faceted search

Multi Format Support

User interface for search/retrieval

Processing and Indexing

Results Sorting

Content Aggregation

Synonyms and Stemming

Search Query Parsers

Content Analytics

Optical Character Recognition

AI/Machine Learning

Vendor Capability Ratings

Average 75

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

BA Insight Reviews

Ramya K.

Role: Finance
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Powerful Search and Integration

Likeliness to Recommend

10 /10

What differentiates BA Insight from other similar products?

BA Insight differentiates itself with its advanced enterprise search capabilities, seamless integration with various content management systems, and strong AI-driven analytics that enhance search relevance and user experience across large datasets.

What is your favorite aspect of this product?

My favorite aspect of BA Insight is its powerful enterprise search functionality, which allows users to quickly find relevant information across multiple content sources with high accuracy and efficiency.

What do you dislike most about this product?

What I dislike most about BA Insight is that initial setup and configuration can be time-consuming, especially when integrating with multiple content sources, requiring a deep understanding of the platform.

What recommendations would you give to someone considering this product?

I recommend thoroughly testing the integrations during the trial phase and ensuring you have the necessary resources for the setup and configuration process, as it can be complex but essential for maximizing the platform’s potential.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hari S.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2025

Smart Search Made Simple

Likeliness to Recommend

10 /10

What differentiates BA Insight from other similar products?

BA Insight makes it easy to search across all your company’s data. It’s fast, smart, and works with many systems.

What is your favorite aspect of this product?

I like that it connects to many systems, so you can find everything in one place.

What do you dislike most about this product?

Nothing all is best

What recommendations would you give to someone considering this product?

Nothing all is best

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Amit S.

Role: Finance
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

BA Insight Review

Likeliness to Recommend

10 /10

What differentiates BA Insight from other similar products?

In addition to being closely aligned with Microsoft technologies like SharePoint, Azure Cognitive Search, and Microsoft 365, BA Insight sets itself apart from other enterprise search and knowledge discovery platforms with its emphasis on intelligent search integration across multiple systems, modular architecture, and use of AI-powered connectors and natural language processing (NLP).

What is your favorite aspect of this product?

BA Insight seamlessly integrates with more than 90 data sources and providing a unified, intelligent search experience enhanced by AI, metadata tagging, and security trimming,

What do you dislike most about this product?

There is nothing which I dislike about this tool

What recommendations would you give to someone considering this product?

Because of its close integration with Microsoft technology, BA Insight is a great option for businesses who rely heavily on Microsoft: Microsoft Search, Azure Cognitive Search, and SharePoint Online/On-premises are natively supported. Integration of Microsoft Graph and Azure AD Compliant with Microsoft's security and compliance framework

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

BA Insight

What is BA Insight?

Company Details

Need Assistance?

BA Insight Ratings

88 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love BA Insight?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Processing and Indexing Processing of files found in the discovery process and indexing of filenames and contents.

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

AI/Machine Learning The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

BA Insight Reviews

Ramya K.

Powerful Search and Integration

Likeliness to Recommend

Pros

Hari S.

Smart Search Made Simple

Likeliness to Recommend

Pros

Amit S.

BA Insight Review

Likeliness to Recommend

Pros

Most Popular BA Insight Comparisons

Algolia

SearchUnify Cognitive Search

Coveo Relevance Cloud

Elastic Observability

Sinequa

HawkSearch

Feature Ratings

Advanced/Faceted search

Multi Format Support

User interface for search/retrieval

Processing and Indexing

Results Sorting

Content Aggregation

Synonyms and Stemming

Search Query Parsers

Content Analytics

Optical Character Recognition

AI/Machine Learning

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training