Upland Software, Inc.

BA Insight

Composite Score

8.0 /10

CX Score

8.6 /10

29 Reviews Write a Review

Claim Software

What is BA Insight?

Web-like, advanced search that delivers relevant, personalized, and actionable results. Organizations have more data than ever spread across both on-premises and cloud systems, making it challenging and frustrating for employees to quickly find relevant information. That’s where BA Insight’s powerful enterprise search solution comes in.

Company Details

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BA Insight Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BA Insight?

0% Negative

3% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Respectful

Feature Ratings

Average 78

Advanced/Faceted search

Multi Format Support

User interface for search/retrieval

Processing and Indexing

Results Sorting

Content Aggregation

Synonyms and Stemming

Search Query Parsers

Content Analytics

Optical Character Recognition

AI/Machine Learning

Vendor Capability Ratings

Average 75

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

BA Insight Reviews

Shubham C.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

It's helpful tool but some area of improvement.

Likeliness to Recommend

8 /10

What differentiates BA Insight from other similar products?

It differentiates due to the integration with Office 365, sharepoint and other platform. It's really helpful to manage the large and complex dataset seamlessly.

What is your favorite aspect of this product?

My favorite is it's customize searching and AI derived features.

What do you dislike most about this product?

It takes rigorous effort to configure the tool.

What recommendations would you give to someone considering this product?

I recommend first to define their organization requirement and check the parameter about the features and services provide by this tool and also would like to request to provide the proper training and IT admin support to team before configure it into business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Prashant S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Search Tool That Gets Me What I’m Looking For

Likeliness to Recommend

9 /10

What differentiates BA Insight from other similar products?

What’s cool is that it helps you find files, documents, and info even if you’re not sure what it’s called or where it lives.

What is your favorite aspect of this product?

I don’t have to bug IT or dig through folders anymore — search just works, and it pulls up exactly what I need most of the time.

What do you dislike most about this product?

Sometimes the filters take a second to respond, especially if there’s a lot of data coming in.

What recommendations would you give to someone considering this product?

Just try it — if your company has tons of content, this makes a big difference in day-to-day work.

Pros

Reliable
Enables Productivity
Client Friendly Policies
Altruistic

Faizan S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Feature rich and made for all.

Likeliness to Recommend

9 /10

What differentiates BA Insight from other similar products?

Easy to integrate with Microsoft 365 solutions.

What is your favorite aspect of this product?

Smart search and data security it provides.

What do you dislike most about this product?

Its customer support.

What recommendations would you give to someone considering this product?

Check you need before implementing

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

BA Insight

What is BA Insight?

Company Details

Need Assistance?

BA Insight Ratings

88 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love BA Insight?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Processing and Indexing Processing of files found in the discovery process and indexing of filenames and contents.

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

AI/Machine Learning The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

BA Insight Reviews

Shubham C.

It's helpful tool but some area of improvement.

Likeliness to Recommend

Pros

Prashant S.

Search Tool That Gets Me What I’m Looking For

Likeliness to Recommend

Pros

Faizan S.

Feature rich and made for all.

Likeliness to Recommend

Pros

Most Popular BA Insight Comparisons

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HawkSearch

Feature Ratings

Advanced/Faceted search

Multi Format Support

User interface for search/retrieval

Processing and Indexing

Results Sorting

Content Aggregation

Synonyms and Stemming

Search Query Parsers

Content Analytics

Optical Character Recognition

AI/Machine Learning

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training