Barracuda Networks

Barracuda Email Security Gateway

Composite Score

7.5 /10

CX Score

7.7 /10

52 Reviews Write a Review

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What is Barracuda Email Security Gateway?

The Barracuda Email Security Gateway is an email security gateway that manages and filters all inbound and outbound email traffic to protect organizations from email-borne threats and data leaks. As a complete email management solution, the Barracuda Email Security Gateway lets organizations encrypt messages and leverage the cloud to spool email if mail servers become unavailable..

Company Details

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Barracuda Email Security Gateway Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Barracuda Email Security Gateway.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

92 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Barracuda Email Security Gateway?

7% Negative

2% Neutral

91% Positive

Pros

Reliable
Efficient Service
Trustworthy
Caring

Feature Ratings

Average 80

Data Loss Prevention

Anti Malware Behavioral Detection

URL and Malware Detection

Email Retention and Archiving

Anti Phishing and Spear Phishing

Anti Malware Signature Detection

Anti Spam and Bulk Email Detection

Encryption and Decryption

Hosted Email Support

Reporting Components

End User Spam Visibility and Controls

Vendor Capability Ratings

Average 77

Ease of Data Integration

Ease of Implementation

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Customization

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Cloud Email Security

Score 7.9

View Barracuda Email Security Gateway in this category (opens in a new tab)

Barracuda Email Security Gateway Reviews

Jake E.

Role: Information Technology
Industry: Construction
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Setup bites but it is smooth sailing after that

Likeliness to Recommend

7 /10

What differentiates Barracuda Email Security Gateway from other similar products?

Their customer service is the best in class

What is your favorite aspect of this product?

Customer service

What do you dislike most about this product?

I dont like how long it took to implement lots of problems

What recommendations would you give to someone considering this product?

It's great once you get it working

Pros

Continually Improving Product
Effective Service
Inspires Innovation
Client Friendly Policies

Marschell R.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2020

Easy to use. Decent performance.

Likeliness to Recommend

10 /10

What differentiates Barracuda Email Security Gateway from other similar products?

Ease of integration and customization.

What is your favorite aspect of this product?

That it performs in the background with minimum overhead.

What do you dislike most about this product?

Have has it prematurely trigger emails as SPAM when they were not. However, it is "better safe than sorry". It is easy to adjust the offending flags.

What recommendations would you give to someone considering this product?

Always take a full look at the product including professional reviews. It works great for our infostructure and has help us to avoid a lot of security issues with SPAM and phishing tricks to our staff. However, this review or opinion is based solely on our setup. We are satisfied with Barracuda.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Garima S.

Role: Operations
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2020

Fantastic product

Likeliness to Recommend

5 /10

What differentiates Barracuda Email Security Gateway from other similar products?

Reliability and sustainable

What is your favorite aspect of this product?

Secured and save time

What do you dislike most about this product?

Not Scalable

What recommendations would you give to someone considering this product?

Can be used for better security

Pros

Reliable
Helps Innovate
Unique Features
Inspires Innovation

Cons

Less Friendly Negotiation
Slower Product Innovation
Less Performance Enhancing

Barracuda Email Security Gateway

What is Barracuda Email Security Gateway?

Company Details

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Barracuda Email Security Gateway Ratings

86 Likeliness to Recommend

1 Since last award

92 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Barracuda Email Security Gateway?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Loss Prevention Outbound content filtering based on policy configuration with notification or redactive functions.

Anti Malware Behavioral Detection Active code detection and execution.

URL and Malware Detection Live detection and following of URL embedded links and execution of active content.

Email Retention and Archiving Inbound and outbound logging capabilities.

Anti Phishing and Spear Phishing Heuristic detection techniques that recognize common characteristics of phishing attacks.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Anti Spam and Bulk Email Detection Basic inbound blocking using multitude of triggers: IP address, content, header, and other reputation-based identifiers.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Hosted Email Support Integration and support capabilities with third-party hosted email providers.

Reporting Components Lightweight controls and components that are easily embeddable and reusable. Integration with common apps such as Word, Excel, etc.

End User Spam Visibility and Controls End-user email digest release capability and client integration for fine tuning.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Cloud Email Security

Barracuda Email Security Gateway Reviews

Jake E.

Setup bites but it is smooth sailing after that

Likeliness to Recommend

Pros

Marschell R.

Easy to use. Decent performance.

Likeliness to Recommend

Pros

Garima S.

Fantastic product

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Data Loss Prevention

Anti Malware Behavioral Detection

URL and Malware Detection

Email Retention and Archiving

Anti Phishing and Spear Phishing

Anti Malware Signature Detection

Anti Spam and Bulk Email Detection

Encryption and Decryption

Hosted Email Support

Reporting Components

End User Spam Visibility and Controls

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Customization

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement