Box Customer Reviews 2025 | Content Collaboration

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Box

Composite Score

9.0 /10

CX Score

9.3 /10

318 Reviews Write a Review

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What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details

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Awards & Recognition

Box won the following awards in the Content Collaboration category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience

Latest Award, 2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Contract Negotiation

2024

2023 Data Quadrant Champion

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

Product Impact

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative

2% Neutral

95% Positive

Pros

Acts with Integrity
Reliable
Caring
Security Protects

Feature Ratings

Average 86

Team Collaboration

Enterprise Grade Security Controls

Access Control and Rights Management

Data Loss Prevention

Drag and Drop User Interface

Electronic Signatures

Large File Optimization

3rd-Party Integrations

Real-Time Synchronization

Cognitive Content Services

Audit Trail

Vendor Capability Ratings

Average 86

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Box Reviews

Niranjan P.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2025

Admin Friendly Product

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Self-learn is so easy with Box

What is your favorite aspect of this product?

Super Admin Capabilities

What do you dislike most about this product?

Cost was on the higher side

What recommendations would you give to someone considering this product?

Great product and must be used if you don't have OneDrive for Business

Pros

Security Protects
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Generous
Vendor's Interest First
Less Transparent

Estelle M.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

secured file storage and strong collaboration.

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

Box does more than just allowing me to save files and share saved files. I can also create and automate workflows / business processes using the visual workflow designer function on Box, known as Box relay.

What is your favorite aspect of this product?

I enjoy using the Box mobile application. I love the consistency in feature across different operating systems, the ability to download and edit files in offline state, the ability to edit office format files right from within the Box mobile app interface, and its integration functionalities around group commenting, digital signature scanning and real time push notifications when changes are made to my files.

What do you dislike most about this product?

File synchronization on Box isn't fast enough for me, especially large sized files. This is one grey area of my Box experience that I really want to see improved upon.

What recommendations would you give to someone considering this product?

For medium and large sized organizations who need enterprise-level security for all file sharing and file access in the company, Box is top on the list .

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Fanny V.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Secure Content Collaboration Platform

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Its security framework works as a deciding factor for great regulations. Compared to other tools that focus solely on storage or document sharing, Box offers centralized content lifecycle management, collaboration, automation, and data governance in efficient ways.

What is your favorite aspect of this product?

Its compliance with GDPR, HIPAA, FedRAMP, and other regulations makes it ideal for my working environment. It has a minimum learning curve, real-time collaboration, version control, and integrated commenting tools are very beneficial. The flexibility in its integration supports efficient workflows and centralized content management. I really like the way it secures data and provides effective ways for data collaborations.

What do you dislike most about this product?

Box offers an impressively comprehensive suite of tools for secure content collaboration. More extensive customization options for branding or white-labelling for shared folders and portals when collaborating with clients are lacking in this platform, which is requisite for smooth working.

What recommendations would you give to someone considering this product?

Box is a top-tier choice for those who prioritize security, collaboration, and document control at scale. The Box Shield's functionality would be useful for enhancing threat detection and intelligent data classification. It is a highly collaborative content management platform.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Box

What is Box?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Box Ratings

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Box?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Cognitive Content Services Content services powered by machine learning from optical character recognition to mining user activity for behavioural analytics & automated media tagging.

Audit Trail View all previous activity including any recent edits and user access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Box Reviews

Niranjan P.

Admin Friendly Product

Likeliness to Recommend

Pros

Cons

Estelle M.

secured file storage and strong collaboration.

Likeliness to Recommend

Pros

Fanny V.

Secure Content Collaboration Platform

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Enterprise Grade Security Controls

Access Control and Rights Management

Data Loss Prevention

Drag and Drop User Interface

Electronic Signatures

Large File Optimization

3rd-Party Integrations

Real-Time Synchronization

Cognitive Content Services

Audit Trail

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support