Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Friendly Negotiation

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Drag and Drop User Interface

86

Access Control and Rights Management

86

Data Loss Prevention

86

Electronic Signatures

86

Real-Time Synchronization

85

3rd-Party Integrations

85

Large File Optimization

85

Cognitive Content Services

84

Audit Trail

84

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

87

Quality of Features

87

Ease of Customization

86

Ease of Data Integration

86

Usability and Intuitiveness

86

Breadth of Features

86

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

84

Ease of IT Administration

84

Vendor Support

83

Box Reviews

Mercedes A.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Box is most things ,a file storage tool should be.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Box provision for collecting signatures electronically is one of the things, which differentiates it from similar products. I must also point out the enterprise grade-level security provisions that comes with Box , which is essential for safe storage of critical or sensitive work files.

What is your favorite aspect of this product?

The fact that Box allows me share files with non-Box users, without them even needing to have a Box account or access to a Box software. Another important aspect of my experience with Box so far, is the Box relay feature. This feature is critical to our positive experience with Box and we are utilizing it to create and automate workflow processes for streamlined content collaboration and accelerated completion of simple day to day, operational tasks.

What do you dislike most about this product?

No unlimited file versioning option available for users. At the moment , we are limited to twenty-five versions per saved file. Likewise, I sometimes struggle to upload files through the Box app for Android device. This infact is a regular occurrence as I have seen similar complaints on the Box Android app.

What recommendations would you give to someone considering this product?

Accessing critical work files from all locations , through different devices is a critical provision for the day to day operational success of businesses. Box is the tool , I will recommend to accomplish the above.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Shivan y.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Diego N.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Your files. Anyware. Securely. Privately.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Its private and secure. It's priced a bit higher than other offerings, but I say is a good investment.

What is your favorite aspect of this product?

I get access to my files anywhere. I have the option of syncing them to the device or access remotely via the cloud. Others can do this, but I trust Box is not tracking me and selling my data.

What do you dislike most about this product?

It really shoud revise its plans and make them more competitive.

What recommendations would you give to someone considering this product?

If you want a robust and independent solution, go with Box.

Pros

  • Performance Enhancing
  • Helps Innovate
  • Reliable
  • Enables Productivity

Cons

  • Commodity Features
  • Leverages Incumbent Status

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