Box Customer Reviews 2025 | Content Collaboration

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Box

Composite Score

9.0 /10

CX Score

9.3 /10

318 Reviews Write a Review

Claim Software

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details

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Awards & Recognition

Box won the following awards in the Content Collaboration category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience

Latest Award, 2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Contract Negotiation

2024

2023 Data Quadrant Champion

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

Product Impact

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative

2% Neutral

95% Positive

Pros

Acts with Integrity
Reliable
Caring
Security Protects

Feature Ratings

Average 86

Team Collaboration

Enterprise Grade Security Controls

Access Control and Rights Management

Data Loss Prevention

Drag and Drop User Interface

Electronic Signatures

Large File Optimization

3rd-Party Integrations

Real-Time Synchronization

Cognitive Content Services

Audit Trail

Vendor Capability Ratings

Average 86

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Box Reviews

Suzi B.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Collaboration WYSIWYG Enterprise IT Product

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Robust and agile cloud content creation, docs collaboration,file sharing and e-signature automation and integrations

What is your favorite aspect of this product?

Beautiful JavaScript html

What do you dislike most about this product?

Nothing to like least since it makes it all

What recommendations would you give to someone considering this product?

May you all consider it since it makes it happen beyond expectations

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Carol M.

Role: Finance
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

The Cloud Office With Zero Demerit

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Simple to organise large amounts of files, secure transfers and global accessibility.

What is your favorite aspect of this product?

Easy and quick to request and submit.

What do you dislike most about this product?

It has all itbtakes to be our best.

What recommendations would you give to someone considering this product?

For professional collaboration,this is right tool.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Charlie W.

Role: Human Resources
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Reliable Cloud Storage offering Efficiency in Work

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box has a clean user interface and a powerful mobile feature, which enables professionals to take their activities everywhere they go. Its automation and customizable workflows further facilitate the streamlining of processes allowing teams to improve their productivity and concentrate on effective ways of cloud storage and collaboration.

What is your favorite aspect of this product?

Its enhanced cloud storage let users store and enhance customer interaction and preference with high precision. Such cloud power, along with the intuitive dashboards, enables confident decision-making, which is one of the key differentiators between Box and its competitors, who might not offer such advanced cloud solutions and engaging interfaces.

What do you dislike most about this product?

The clutterness of the files in the storage system makes it hard to access few of the required files. Some improvements are also required in the file tagging system where we can directly share and tag the respective user. Locked folders and sub-folders also needs to be managed to only allow access a certain sub-folder but it makes it hard for new users to control.

What recommendations would you give to someone considering this product?

Start by analyzing what Box can actually offer you and all the benefits it brings along once employed in your organization. Take your time to align your organization values with the capabilities of the box. Additionally by making content recommendations depending on personal preferences, more interest and retentiveness would be established, and the platform would ultimately be as valuable as possible to users.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Box

What is Box?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Box Ratings

89 Likeliness to Recommend

95 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Box?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Cognitive Content Services Content services powered by machine learning from optical character recognition to mining user activity for behavioural analytics & automated media tagging.

Audit Trail View all previous activity including any recent edits and user access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Box Reviews

Suzi B.

Collaboration WYSIWYG Enterprise IT Product

Likeliness to Recommend

Pros

Carol M.

The Cloud Office With Zero Demerit

Likeliness to Recommend

Pros

Charlie W.

Reliable Cloud Storage offering Efficiency in Work

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Enterprise Grade Security Controls

Access Control and Rights Management

Data Loss Prevention

Drag and Drop User Interface

Electronic Signatures

Large File Optimization

3rd-Party Integrations

Real-Time Synchronization

Cognitive Content Services

Audit Trail

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support